Mobility Analyst

Edmonton - Canada

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Why Work Here

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom experiencing new situations and learning opportunities every day. Internal advancement is commonplace and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

About the Role:

Are you ready to be the go-to expert for mobile voice and data services at ATCO As a Mobility Analyst youll work independently using cutting-edge systems to manage the entire lifecycle of wireless devices. Youll be the trusted partner for customers solving technical challenges streamlining processes and driving improvements that save time and money.

What You Get to Do:

Customer Service
Serve as the primary contact for customer requests delivering confidential high-quality service and timely updates
Efficiently manage workflows to meet customer needs collaborate with stakeholders to advise on solutions and continuously improve knowledge of service offerings
Ensure compliance with all corporate policies and standards

Solution Management
Resolve technical issues by consulting internal and external experts
Maintain and update operations procedures for the service area
Respond to mobile device security/troubleshooting inquiries following internal policies

Financial Management
Maintain accurate customer asset and billing records
Ensure monthly statements reporting dashboards and accounts payables are correct
Support business planning and audit processes

Process Improvement and Lifecycle Management
Identify and act on process improvements to save time reduce costs or boost customer satisfaction
Maintain and update device lifecycle management and related documentation
Coordinate multiple device repairs with provider teams and manage time effectively

What You Bring:

Post-secondary diploma in a related discipline or relevant certification/training
1 year experience in a high-volume customer service environment
Proficient in MS Office 365 and ITIL service processes or an alternative ticketing system
Ability to accurately use and maintain management systems for daily/monthly tasks
Clear verbal and written communication with customers team management and external providers
Effective prioritization and ownership of tasks in a multi-project environment
Strong analytical and problem-solving abilities focused on customer needs
Self-motivated and proactive in operational support
Capable of managing multiple tasks in a fast-paced customer-facing setting
Quick to find information for technical solutions
Interest in technological trends and new wireless voice/data technologies
Current knowledge of relevant applications voice and data technologies is an asset

What We Offer:

A culture based on caring integrity agility collaboration and striving for excellence.
Competitive compensation
Flex benefits
Tuition assistance program
Training and mentorship programs
Charitable donation matching

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at . ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.

Required Experience: