Assistant Director of Information Technology

CAMPUS AUXILIARY SERVICES AT SUNY GENESEO CAREER OPPORTUNITY

Assistant Director of Information Technology

JOIN CAMPUS AUXILIARY SERVICES AT SUNY GENESEO!

Our people are the lifeline of the organization. We are committed to continuously developing our employees to cultivate an environment of trust and integrity. Together we work to foster a culture that produces inclusivity and passion while celebrating our accomplishments. As a teammate in our culinary and dining services operations or administration teams you will have the opportunity to utilize skills in the areas of exceptional customer service team collaboration adaptability and determination. As one of our teammates you not only have the opportunity to serve others and immerse yourself in the organizationyou get paid to make a true difference!

SUNY Geneseo is a premier public liberal arts college. Nationally recognized for excellence and value in the liberal arts Geneseo is known for its exceptional faculty its welcoming atmosphere and its reputation for producing successful alumni. Located on 220 acres in the historic Village of Geneseo and a short drive from Rochester and Buffalo Geneseo offers a warm environment for learning and discovery. The campus embodies the classic aesthetic of Northeastern colleges with brick walkways shade trees and ivy-draped buildings. Campus Auxiliary Services is mostly known for our dining program however we also provide catering the campus bookstore laundry vending ID services refuse recycling and a host of other services. CAS operates three large restaurant complexes along with a variety of cafés that serve food and beverages on campus as well as multiple vending machines.

OUR MISSION:
We provide essential services that positively impact campus life and all who engage in our community including students faculty staff guests and friends of the college.

OUR VISION:

Our pursuit of excellence will reinforce SUNY Geneseos vision of being a distinctive equity-centered public honors college by providing quality services and supporting innovative and transformative experiences in an inclusive community.

OUR VALUES:

Campus Auxiliary Services prides itself on living and committing to the service of faculty and staff and promoting an inclusive engaging environment. Campus Auxiliary Services values are Community Acceptance and Success.

PURPOSE

The Assistant Director of Technology leads a staff of IT professionals and is responsible for the management of IT functions and systems operations and the delivery of IT services to end-users and customers. The IT team is responsible for the installation maintenance and support of computer systems and communication networks ensuring systems and networks operate optimally to provide maximum performance and availability to users and students/customers. The Assistant Director of Technology collaborates with application owners project managers vendors and end-users to assist with providing design process and administrative services. This position works closely with CAS and SUNY IT staff. This position is responsible for assisting with IT strategy infrastructure design troubleshooting and support including day-to-day systems operations.

ESSENTIAL FUNCTIONS

• Provides supervision and direction to staff and coordinates work flow within the work unit including distributing work disseminating information assigning staff to cover for absences providing technical assistance answering questions and resolving problems

• Partners with leadership to design and implement an IT strategy that supports innovation efficiency and growth

• Ensures work is scheduled effectively and checkpoints and controls are set for monitoring progress

• Collaborates with the leadership team in formulating and implementing IT policies procedures and standards

• Responsible for leading corporate compliance with data security regulations and makes recommendations for improving data security policies procedures and standards

• Provides desktop support hardware and software support manage systems address remote connectivity issues system installations and maintenance and documenting and tracking of issues and fixes

• Oversight of technical support for specialized database applications importing and exporting data evaluating and integrating products. This includes the upkeep and maintenance of the meal plan database

• Partners with external vendors and internal stakeholders to maintain continuity of business operations including annual reviews of contracts

• Performs application testing and evaluation

• Ensures end of life cycles are monitored planned and budgeted for by reviewing vendor documents and best practice guidelines. Makes recommendations for upgrade and replacement cycles to ensure vendor vulnerability updates and support are implemented and maintained as well as appropriate annual budgeting considerations are made

• Maintains data backup systems with particular focus on data integrity and proper archiving techniques

• Installs repairs and configures to site specification new and used computers

• Identifies proposes and responds to opportunities for innovative improvements to hardware and software facilities to ensure the infrastructure is providing superior service and reliability

• Responsible for providing input on project planning and task management

• Understands user needs and provides the proper software solution for the user while staying within budget guidelines

• Conducts staff training

• Attends trainings and conferences (travel may be required) related to continued professional development networking with peer institutions and/or product specific training and engagement opportunities; researches important technical articles and other information from periodicals and the internet

• Able to work independently and as a team member

• Assists in special projects or assignments as needed

• Develops project plans and coordinates projects while communicating changes and progress

• Other duties may be assigned to reach individual and organizational goals. Responsibilities associated with the job may change from time to time in accordance with business needs

SKILLS AND COMPETENCIES

• Excellent planning organizational administrative budget and personnel management

• Critical thinking and ability to utilize complex analytical judgment

• Strong communication skills

• Ability to work collaboratively with all departments across the organization and campus

• Innovative and proactive thinking

• Prioritizes and plans work activities for self and team setting goals and objectives while balancing team and individual responsibilities

• Approaches others in a tactful manner reacts well under pressure and treats others with respect and consideration regardless of their status or position

• Exhibits objectivity and openness to others and views while giving and welcoming feedback in order to contribute to building a positive team spirit

• Ensures compliance with state and local policies

EDUCATION AND EXPERIENCE

• Bachelors degree in related field with at least five years experience or at least 5 years of experience in an IT management role OR equivalent combination of education and/or experience

• System administration experience in a multi site environment is preferred

• Experience in leading teams

• Experience with point-of-sale systems audio-visual systems and printers preferred

• Strong grasp and understanding of the following disciplines;

Windows

SQL and Oracle

TCP/IP WINS DHCP DNS

LAN/WAN networking

File security

Active directory and domain relationship/trusts

PHYSICAL REQUIREMENTS

• Ability to stand or sit bend and/or stoop for prolonged periods of time

• Ability to lift and move up to 35 pounds occasionally

• Extensive computer use

SCOPE AND DIRECTION

• Reports to: Associate Executive Director & Business Officer

• Direct Reports: IT Specialist IT Assistant

• FLSA Status: Exempt

• Salary: $85000-$900000

BENEFITS PACKAGE

• Comprehensive health and wellness benefits including health dental vision FSA or HSA for full time employees

• Retirement savings with employer match contributions

• Life and Disability Insurance

• Generous paid time off

• 13 Paid holidays

• Complimentary dining at our on-campus restaurants and cafes

• Career growth opportunities

• My Better Benefits discount services

• Tuition reimbursement

In support of the Americans with Disability Act this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex race color religion creed national origin age marital status sexual orientation gender expression and/or identity disability genetic predisposition veteran status or status as a member of any other protected group or activity