Intake and Assessment Worker, Keys to Early Intervention to Homelessness Service (KEIHS)

Note we are currently accepting INTERNAL APPLICATIONS ONLY; no external applications will be accepted at this time.

Department: Sunshine Coast - Keys to Early Intervention to Homelessness Service (KEIHS)

Reports to:Coordinator KEIHS

Location:Nambour QLD

Employment Type: Full-Time (76h 00m per fortnight) Permanent

Award: Social Community Home Care and Disability Services Award

Classification Level: 4 ($44.81 to $48.22 per hour)

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual family and community life. Established in 1976 as a Sunnybank Family Support Kyabra continues to provide support and training to thousands of individuals families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more visit our website.

THE ROLE

At Kyabra our Sunshine Coast teams provide support to a range of community members towards achieving their personal aspirations/goals and development using a strength-based approach. Service work primarily focuses on working alongside community members who are at-risk of homelessness and/or domestic and family violence while supporting them in navigating the systems and circumstances that significantly impact their lives such as child protection living on a low income healthcare (mental and physical) education and legal services etc.

The Intake and Assessment team is responsible for providing an initial point of contact in relation to community members who present to the organisation for assistance.

This Intake and Assessment Worker position will be based in our Keys to Early Intervention to Homelessness Service (KEIHS) team and will work in conjunction with the Manager Coordinator and other team members to provide:

• Initial needs identification and assessments for community members who contact the organisation.
• Initial support assistance and advocacy for relevant community members who are at risk of homelessness and/or are experiencing housing instability.
• Relevant information and appropriate referral pathways (either internally or externally) to community members including brief/short-term intervention work if/when required.

Hours of Work

The successful applicant will be required to work full-time hours (76h 00m per fortnight). Flexible working arrangements will be considered however the successful candidate must have the capacity for in-person attendance to meetings and appointments as required to meet the expectations of the role.

REQUIREMENTS

Qualifications & Training

• Tertiary qualification (bachelors degree or higher) in human services and/or another relevant field.

Skills Knowledge & Experience

• Demonstrated experience working in an intake and assessment environment i.e. being the first point of contact for community members seeking support assessing their circumstances making appropriate referrals internally or externally and assisting where possible.
• Demonstrated understanding of issues/barriers facing community members including ways to resolve or improve these issues and empower community members particularly as it relates to tenancy sustainment housing instability or being at risk of homelessness.
• Demonstrated understanding of the Residential Tenancies Act and other relevant human services legislation particularly as it relates to providing housing support services to community members.
• Understanding of and commitment to the principles of social justice as well as a demonstrated capacity to work in ways that focus on peoples strengths.
• Strong communication interpersonal and organisational skills including an ability to work autonomously or as part of a team and adapt to various circumstances as necessary to support the organisation and/or community members.

History Checks & Clearances

The successful applicant will be required to apply for certain mandatory Personal and Criminal History Checks. This position is required to hold a current/satisfactory/positive result for the following:

• Blue Card (Working with Children Check)
• Open drivers license (Queensland).

Note it is an offence for a disqualified person to sign off on a Blue Card application form.

Desirable

• Demonstrated experience in the use of client management systems (e.g. SRS QHIP) and the ability to rapidly learn new systems and/or other databases.
• Existing professional networks and/or the ability to rapidly build relevant industry connections.

APPLICATION PROCESS

Submit your application through BambooHR accessible via the position listing on our Careers page.

Your application must include:

• A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position.
• Current resume/CV.
• Reponses to all selection criteria questions (as indicated via BambooHR).

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. A full position description can be accessed here: we are currently accepting INTERNAL APPLICATIONS ONLY; no external applications will be accepted at this time.

Should you have any questions or require assistance contact our Human Resources Coordinator on (07)or

Applications close 5:00pm Friday 2 January 2026.

Required Experience:

Senior IC