Clinic Services Manager

Primary Purpose
The Clinic Services Manager is responsible for overseeing the daily operations of the University of the Pacific Hearing and Balance Center in Stockton. This role includes managing patient services front-desk operations and patient service workflows as well as assisting with billing addition to supervisory duties the manager will perform front desk responsibilities during clinic hours including patient check-in/check-out appointment scheduling and responding to phone inquiries. The Clinic Services Manager will provide leadership to faculty and staff and collaborate with clinical teams to improve processes and service delivery. This position requires strong multitasking skills advanced customer service experience medical office management expertise and the ability to thrive in a fast-paced environment. The Clinic Services Manager will work closely with clinicians students and faculty to ensures seamless operations while fostering an inclusive and culturally competent healthcare environment.

Essential Functions
The Clinic Services Manager will lead clinic operations and process improvement Oversee day-to-day patient service operations including patient check-in/check-out appointment scheduling and phone call management. Perform front desk duties execute patient service policies and procedures managing patient inquiries and providing a high standard of customer service. Actively identify opportunities for process improvement and automation within clinic operations to enhance service delivery and efficiency. Ensure all clinic operations comply with federal and state privacy regulations ( FERPA HIPAA ). Leadership and oversight of student workers. Lead and mentor clinic staff in patient service operations. Provide training evaluate performance and ensure adherence to patient service policies and procedures. Manage work schedules and coordinate staff meetings to maintain clinic productivity. Ensure optimal patient flow throughout the clinic coordinating intake scheduling and collaboration with clinical staff. Address patient concerns and ensure that patients are seen in a timely and efficient manner to enhance overall satisfaction with clinic services. Oversee management of patient records ensuring compliance with HIPAA and other privacy laws. Collaborate with the Clinic Director and clinical staff to streamline patient intake billing and administrative workflows. Cultural Competency and Inclusion including engagement in cultural competency initiatives to foster an inclusive environment for patients staff and students from diverse backgrounds. Promote and maintain a high standard of customer service that reflects the diverse population served by the clinic. Collaboration and support faculty and students with clinic-related administrative tasks including scheduling patient appointments and access to medical records. Assist students in understanding clinic processes and navigating patient interactions. Collaborate with the Clinic Director on budgeting purchasing and managing clinic resources. Perform other related duties as assigned based on clinic needs. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.

Minimum Qualifications
Bachelors Degree. (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework.) Three (3) years of work experience in a healthcare setting. One (1) year in a supervisory or managerial role.

Preferred Qualifications
Registered with or actively working toward registration with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board ( SLPAHADB ) as an Audiology Aide. Experience in call center and/or medical records setting. Knowledge or experience in medical billing. Strong proficiency in office management software (Word Excel clinic management systems). Experience in supervising administrative staff. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.

Work Schedule
Work performed during standard business hours.