Front Desk Manager
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
$ 18 - 22
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Wyndham Garden Pittsburgh Airport is seeking an energetic and hospitality-driven Front Desk Manager to lead our guest services team. If youre passionate about creating exceptional guest experiences developing strong teams and ensuring smooth daily operations we want to hear from you.
Position Overview
The Front Desk Manager oversees all front office operations ensuring smooth day-to-day workflow exceptional guest satisfaction and adherence to Wyndham brand standards. This role requires a hands-on leader with strong communication skills excellent problem-solving abilities and a commitment to creating a welcoming seamless experience for every guest.
Key Responsibilities
Guest Experience & Service Excellence
Ensure the front desk team provides warm professional and timely service throughout the guest journey.
Resolve guest concerns effectively while promoting Wyndhams Count on Me! culture.
Monitor guest feedback and implement strategies to improve service scores and overall satisfaction.
Maintain accuracy and efficiency in check-in check-out and billing processes.
Team Leadership & Training
Supervise train and coach front desk associates night auditors and guest service agents.
Conduct team meetings continuous training and performance evaluations.
Create efficient weekly schedules to ensure proper coverage across all shifts.
Foster a positive motivated and accountable team environment.
Front Office Operations
Oversee daily front desk operations including room assignments inventory control and rate accuracy.
Ensure compliance with Wyndham brand standards hotel policies and safety regulations.
Collaborate with Housekeeping Maintenance Sales and F&B to support efficient hotel operations.
Assist with revenue strategies including upselling and maximizing room revenue opportunities.
Financial & Administrative Duties
Manage cash handling credit card compliance and night audit procedures.
Assist with forecasting budgeting and labor control for the front office.
Review and approve payroll scheduling and departmental invoices.
Serve as Manager on Duty (MOD) as needed.
Qualifications
24 years of hotel front desk or guest services experience; supervisory or management experience preferred.
Strong leadership communication and customer-service skills.
Experience with hotel PMS systems; familiarity with Wyndham systems is a plus.
Ability to remain calm and effective in a fast-paced or high-pressure environment.
Flexible availability including weekends and holidays.
Benefits
Competitive pay with a sliding scale based upon experience and expertise
Health dental and vision insurance
Paid time off
401K
Wyndham employee travel discounts
Opportunities for career advancement
Blue Sky Hospitality Solutions is an equal opportunity employer. We consider all applicants regardless of race religion color sexual orientation age disability veteran status and all other protected classes.
Required Experience:
Manager
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
