Help Desk Support (Onsite)

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profile Job Location:

Indianapolis, IN - USA

profile Monthly Salary: Not Disclosed
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

Job Title:
Help Desk Support (Onsite)
Location:
Indianapolis IN
Duration:
6 months
Pay Rate:
$27.10/hr on 1099 / W2 all inclusive
Interview Process:
In-Person
Note:
Position is 100% on-site Monday through Friday.
Candidate must currently reside in Indiana to be considered for this position.
Position is anticipated to be 6 months duration with the possibility of extending further or becoming state hire. Candidates presented must be eligible for full time hire
Position requires ability to lift up to 50 lbs.
Initial interview will be via Teams. 2nd interviews may require in-person attendance.
Job Description
This position plays a critical role in ensuring the smooth execution of production schedules and system performance in a structured high-availability environment.
This role requires a team player who is punctual reliable customer-service focused and driven to meet high expectations.
The anticipated schedule is Monday through Friday 8:00 AM to 4:00 PM. While this role is not on-call occasional flexibility may be required to extend working hours in support of large projects or to address system performance issues typically within the scope of regular business operations.
Essential Job Responsibilities
  • Schedule run and monitor jobs in the PeopleSoft Financials system following documented processes precisely.
  • Print and process critical financial documents
  • Monitor system outputs and error messages; troubleshoot and resolve issues.
  • Operate and perform routine maintenance on printing and mailing equipment (e.g. printers folders/sealers inserters).
  • Contribute to a positive team-oriented environment focused on accuracy and efficiency.
Requirements
  • High school diploma or equivalent.
  • Must be able to lift up to 50 lbs.
  • 1 year of experience operating or maintaining mailing equipment (minimum); 2 3 years preferred
  • 1 year of experience with job scheduling and monitoring (minimum); 2 3 years preferred
  • Intermediate proficiency in office productivity software including Microsoft Office Suite (Word Excel Outlook SharePoint) with the ability to create edit and manage documents spreadsheets and collaborative content effectively.
  • Strong adherence to documented processes and operational guidelines.
  • Ability to work effectively as part of a team to support shared goals
  • Strong attention to detail and time management skills.
  • Punctuality reliability and a strong sense of integrity and accountability are highly valued.
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Experience operating or maintaining mailing equipment prefer 2-3 years exp.
Required
1
Years
Experience with job scheduling and monitoring prefer 2-3 years exp.
Required
1
Years
Intermediate proficiency in office productivity software including Microsoft Office Suite (Word Excel Outlook SharePoint)
Required
0
Ability to create edit and manage documents spreadsheets and collaborative content effectively
Required
0
Strong adherence to documented processes and operational guidelines
Required
0
Ability to work effectively as part of a team to support shared goals
Required
0
Punctuality reliability and a strong sense of integrity and accountability are highly valued.
Required
0
High school diploma or equivalent
Required
0
Must be able to lift up to 50 lbs
Required
0
Familiarity with PeopleSoft Financials or similar ERP systems
Highly desired
0
Ability to follow documented procedures and maintain accurate records
Highly desired
0
Strong problem-solving skills and ability to troubleshoot system issues
Highly desired
0
Customer-service mindset and clear communication skills
Highly desired
0
Recruiter Details:
Seven 1 9 two 3 9 -five 5 9 9
Job Title: Help Desk Support (Onsite) Location: Indianapolis IN Duration: 6 months Pay Rate: $27.10/hr on 1099 / W2 all inclusive Interview Process: In-Person Note: Position is 100% on-site Monday through Friday. Candidate must currently reside in Indiana to be co...
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Key Skills

  • user account
  • Active Directory
  • Customer Service
  • Information Technology
  • desk support
  • End user
  • Project Management
  • Phone Calls
  • service levels agreement
  • Desk Staff
  • Ltil
  • Procedures
  • Setup
  • hardware
  • Technical Support