Facilitation & Enablement Lead, Customer Marketing Seattle
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Facilitation & Enablement Lead Customer Marketing - Seattle
Why We Have This Role
Qualtrics Labs is the backbone of how we teach customers and the field how to deploy Experience Management in the real world. Weve proven the power of immersive hands-on applied learning now we need to scale it. This role exists to operationalize and standardize Labs facilitation as a repeatable high-quality motion that accelerates deployment readiness maturity progression and value realization across customer partner and field audiences.
This role operationalizes the scale motion: transforming the architectures scenarios and methods built by Labs into teachable coachable certifiable delivery that can run globally grounded in product truth and consistent across facilitators contexts and be part of the Qualtrics Labs team within Customer Marketing driving the systems standards and coaching that enable Labs to scale globally. This is a team which will be breaking new ground together - and youll get to work with colleagues from almost every key division.
How Youll Find Success
- You are an exceptional facilitator who enjoys teaching complex concepts simply and energetically
- You set the bar for delivery quality and coach others to meet it
- You are obsessed with scale repeatability and codifying what works into systems
- You thrive working cross-functionally Product PXE Services Digital CS PMM
How Youll Grow
- Architect and scale the Labs in a Box model to enable exponential reach
- Influence how XM is deployed at scale across the field customer base
- Define a facilitator certification system that becomes a competitive differentiator for Qualtrics
Things Youll Do
- Serve as lead facilitator for the Labs program
- Work with our technical leads to ensure every Lab delivered is grounded in product truth aligned to validated XM platform reference patterns and repeatable across facilitators and contexts
- Model facilitation best practices and set the quality bar for all Labs delivery
- Build and manage the Labs in a Box enablement system to train and certify TSMs partners and champions to deliver labs at scale.
- Develop facilitator onboarding training coaching and certification pathways
- Partner with the Methodology Design Lead to evolve Labs content materials and participant interaction models
- Collaborate across PXE Services and Digital CS to embed Labs methodology into field enablement
- Track facilitator readiness participant satisfaction and deployment velocity signals continuously improving both delivery and scale
What Were Looking For On Your Resume
- 6 years in facilitation customer education enablement solution deployment or services roles in complex SaaS environments
- Demonstrated experience teaching technical / conceptual frameworks to diverse audiences
- Proven ability to build facilitator coaching training certification or enablement systems
- Excellent group facilitation storytelling simplification and workshop control skills
- Thrives in high-ambiguity high-growth multidimensional build environments
What You Should Know About This Team
This is a brand-new team at the forefront of a high-visibility global project. Our focus is on delivering unmatched customer value - fuelling strategic upsell motions and driving usage/adoption of new features with Qualtrics top global customers.
We are designing for massive impact which means blending direct customer engagement at flagship events with developing the organizational flywheel that will define and scale the Labs orgs success across every Qualtrics region.
Our Teams Favorite Perks and Benefits
- We take pride in our offices design aiming at cultivating creativity from our rooftop views to open and collaborative work spaces
- On top of the standard benefits package (medical dental vision life insurance etc) we provide snacks drinks and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees
- $1800 experience bonus after your first year at Qualtrics
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions this pay range is for base per year; however base pay offered within this range may vary depending on location job-related knowledge education skills and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical dental vision life and disability 401(k) with match paid time off a wellness reimbursement mental health benefits and an experience bonus. For a detailed look at our benefits visitQualtrics US Benefits.
Washington State Annual Pay Transparency Range
$152000$218000 USD
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
