Monitoring Service Technology Specialist

Monitoring Service Technology Specialist

Reports to: Service Technology Sr. Manager

Job Summary
The Monitoring Service Technology Specialist is responsible for the design deployment and continuous improvement of advanced monitoring solutions across the service organization with a strong emphasis on leveraging IoT (Internet of Things) technologies robust data collection and the application of artificial intelligence (AI) and machine learning (ML) for real-time analytics and predictive insights. This role ensures the reliability efficiency and proactive maintenance of critical assets by integrating sensors data acquisition systems and intelligent analytics platforms. The specialist will collaborate closely with service teams and technology partners to identify trends diagnose issues and implement enhancements that maximize system uptime and customer satisfaction.

Key Responsibilities:

• Design deploy and maintain IoT-enabled monitoring platforms ensuring seamless integration of sensors and data acquisition devices across diverse assets and environments.
• Develop and implement protocols for secure reliable and scalable data collection from IoT devices including edge computing and cloud-based solutions.
• Configure and manage data pipelines to aggregate cleanse and store large volumes of monitoring data for analysis and reporting.
• Apply AI and machine learning models to monitoring data for anomaly detection predictive maintenance root cause analysis and optimization of asset performance.
• Develop and refine dashboards alerts and visualization tools to provide actionable insights to service teams and management leveraging AI/ML-driven analytics.
• Collaborate with regional service organizations to ensure monitoring solutions meet operational needs regulatory requirements and cybersecurity standards.
• Investigate root causes of events and outages using IoT and AI/ML data and drive corrective actions in partnership with engineering and operations teams.
• Evaluate and integrate new IoT AI and ML technologies sensors and analytics platforms to enhance monitoring capabilities.
• Document monitoring processes data collection methodologies AI/ML model usage and best practices for technology integration.
• Train service personnel on the effective use of IoT-enabled and AI/ML-powered monitoring tools and interpretation of data.
• Participate in pilot projects and technology trials to validate new monitoring data collection and AI/ML solutions.
• Gather and incorporate feedback from internal and external stakeholders to continuously improve monitoring effectiveness.
• Ensure compliance with safety cybersecurity and data privacy standards in all monitoring and data collection activities.
• Support the handoff of mature monitoring and AI/ML solutions to mainstream business units.

Requirements:

• Bachelors degree in engineering computer science information technology or a related technical field.
• 5 years of experience in monitoring IoT integration or technical support for critical infrastructure or technology environments.
• Hands-on experience with IoT platforms sensor networks data acquisition systems and analytics tools.
• Experience developing or deploying AI and machine learning models for operational analytics anomaly detection or predictive maintenance.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets and drive actionable insights.
• Familiarity with edge computing cloud data storage and cybersecurity best practices for IoT and AI environments.
• Excellent communication skills for reporting training and cross-functional collaboration.
• Customer-focused mindset and commitment to operational excellence.
• Adaptability attention to detail and a continuous improvement orientation.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

About Vertiv

Vertiv is a $8.0billion global critical infrastructure and data center technology company. We ensure customers vital applications run continuously by bringing together hardware software analytics and ongoing services. Our portfolio includes power cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus Ohio USA Vertiv employs around 20000 people and does business in more than 130 countries. Visit to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to @.

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