Customer Service Officer Singapore Airlines Service Centre at ION Orchard
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The successful candidate will be part of SIAs Sales & Marketing Division.
Key Responsibilities include:
- Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:
- Attending to general enquiries
- Providing reservations and ticketing services (e.g. making or changing flight bookings issuing/reissuing tickets processing refunds)
- Handling membership related transactions
- Assist in backroom administrative functions and other ad-hoc duties if necessary
- He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm including weekends and public holidays on a rotational basis
Requirements
- Minimum of NITEC/Higher NITEC or equivalent
- Work experience in the airline/travel industry or customer services with knowledge of airline tariffs and ticketing will be an added advantage.
- Working knowledge in Microsoft Office
- Possess good verbal and written communication skills and customer service attributes
- A team player and a quick learner
- Able to adapt quickly in response to changes and have the ability to handle work stress
- Training in essential customer service transactional skills and systems will be provided
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified
Required Experience:
Unclear Seniority
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
For people in Singapore, traveling far means traveling by air, and that means Singapore Airlines (SIA). The carrier flies to about 65 cities in some 30 countries, primarily in the Asia/Pacific region but also in Europe and North America. It boasts a fleet of more than 100 aircraft. SI ... View more
