Sales Trainer Mobile Installment
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Sales Trainer Mobile Installment (BNPL)
About PalmPay Limited
PalmPay Limited is a rapidly growing digital-first microfinance bank offering accessible credit and innovative consumer financing solutions. Our Mobile Installment (Buy Now Pay Later) product enables customers to conveniently acquire mobile devices through flexible repayment plans. We operate closely with major retail partners including 3C Hub to provide seamless point-of-sale credit offerings nationwide.
To support our expanding network of sales agents deployed across retail outlets we are seeking an experienced and dynamic Sales Trainer to strengthen agent capability improve conversion rates and drive consistent product knowledge and performance across all locations.
Position Overview
The Sales Trainer will design deliver and continuously improve training programs for Sales Agents and Field Supervisors responsible for selling Flexis Mobile Installment product in 3C Hub locations nationwide. This role ensures that all sales personnel possess the right skills product understanding sales process knowledge and customer service competence needed to achieve aggressive acquisition and revenue targets.
Key Responsibilities
1. Training Program Development
Requirements & Qualifications
Mandatory Qualifications
Preferred Skills
Why Join PalmPay Limited
About PalmPay Limited
PalmPay Limited is a rapidly growing digital-first microfinance bank offering accessible credit and innovative consumer financing solutions. Our Mobile Installment (Buy Now Pay Later) product enables customers to conveniently acquire mobile devices through flexible repayment plans. We operate closely with major retail partners including 3C Hub to provide seamless point-of-sale credit offerings nationwide.
To support our expanding network of sales agents deployed across retail outlets we are seeking an experienced and dynamic Sales Trainer to strengthen agent capability improve conversion rates and drive consistent product knowledge and performance across all locations.
Position Overview
The Sales Trainer will design deliver and continuously improve training programs for Sales Agents and Field Supervisors responsible for selling Flexis Mobile Installment product in 3C Hub locations nationwide. This role ensures that all sales personnel possess the right skills product understanding sales process knowledge and customer service competence needed to achieve aggressive acquisition and revenue targets.
Key Responsibilities
1. Training Program Development
- Design comprehensive onboarding and continuous learning programs tailored to Mobile Installment sales operations.
- Develop structured training manuals product guides scripts objection-handling frames and performance playbooks.
- Update training content regularly in line with new policies product updates and regulatory requirements.
- Conduct onboarding training for newly recruited Sales Agents before deployment to 3C Hub outlets.
- Deliver ongoing refresher coursesvirtual and physicalto improve conversion rates and compliance.
- Train agents on:
- BNPL product features and eligibility criteria
- Sales funnel management and lead qualification
- Customer needs assessment and solution pitching
- POS onboarding processes
- Documentation accuracy and KYC standards
- Fraud detection and responsible lending practices
- Conduct periodic knowledge checks role-plays and simulations to evaluate agent competency.
- Track post-training performance metrics (conversions ticket sizes compliance rate) and recommend targeted coaching.
- Identify low-performing agents and design remedial programs.
- Conduct field visits to 3C Hub locations for in-store observation real-time coaching and reinforcement.
- Provide hands-on guidance on sales techniques customer engagement and upselling.
- Ensure consistent adherence to PalmPay Limiteds sales process documentation requirements and compliance standards.
- Work closely with Sales Managers Credit Collections and Compliance teams to ensure alignment and execution quality.
- Identify operational gaps from field feedback and recommend sales process enhancements.
- Collaborate with Product and Marketing teams to ensure accurate communication of product updates.
- Maintain detailed records of all training activities attendance assessments and performance impact.
- Prepare monthly training performance reports and insights for Management.
- Maintain an updated Training Calendar for national operations.
Requirements & Qualifications
Mandatory Qualifications
- Bachelors degree in Business Marketing Finance Education or related discipline.
- Minimum of 35 years experience in sales training field sales coaching or commercial capability developmentpreferably within MFB fintech telecoms or consumer lending sectors.
- Proven track record in training high-volume retail sales teams or promoter networks.
- Strong knowledge of consumer credit BNPL models or mobile device financing.
- Excellent presentation skills and ability to engage large groups.
- Strong field coaching abilitycomfortable spending significant time at retail outlets.
Preferred Skills
- Knowledge of micro-lending processes credit risk basics and KYC/AML requirements.
- Familiarity with smartphone retail operations (3C Hub Slot Tecno Infinix etc.).
- Proficiency in PowerPoint Excel LMS platforms and digital training tools.
- Strong problem-solving adaptability and interpersonal communication skills.
- Ability to travel frequently and manage multiple training locations efficiently.
Why Join PalmPay Limited
- Opportunity to shape the capability and performance of one of Nigerias strongest BNPL and consumer credit field teams.
- Fast-growing innovative work environment with clear career development paths.
- Competitive compensation and performance incentives.
- Impactful role that directly influences customer growth credit quality and organizational success.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- AS400
- Continuous Improvement
- Microsoft Powerpoint
- Salesforce
- Inside Sales
- LMS
- Training & Development
- Sales Management
- Adobe Captivate
- Curriculum Development
- CRM Software
About Company
An intuitive digital wallet with account opening, money transfer and bill payments in one. Earn as you spend.
