(Senior) IT Support Engineer

About Us

Axelera AI is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us.

In just four years we have raised a total of $120 million and have built a world-class team of 220 employees (including 49 PhDs with more than 40000 citations) both remotely from 17 different countries and with offices in Belgium France Switzerland Italy the UK headquartered at the High Tech Campus in Eindhoven Netherlands.

We have also launched our Metis AI Platform which achieves a 3-5x increase in efficiency and performance and have visibility into a strong business pipeline exceeding $100 million.

Our unwavering commitment to innovation has firmly established us as a global industry pioneer.

Are you up for the challenge

Position Overview

We are seeking an energetic IT Support Engineer to join our IT & Security team. You will be the frontline technical resource for users managing day-to-day IT support access provisioning and onboarding/offboarding. Youll work with modern cloud technologies support diverse teams across multiple locations and participate in IT and security projects. Eindhoven-based candidates may also provide local on-site support for office infrastructure. This role suits someone curious communicative and positive who thrives in a dynamic fast-paced environment.

Key responsibilities:

User Support & Troubleshooting

• Provide 1st and 2nd line support for hardware software and connectivity issues.

• Support Windows MacOS Microsoft 365 applications VPN and authentication problems.

• Respond to user inquiries via email chat phone or in-person.

Access Management & Provisioning

• Manage user accounts permissions and groups in Microsoft EntraID.

• Process access requests password resets and account unlocks.

• Ensure access compliance with security policies.

Onboarding & Offboarding

• Coordinate IT onboarding/offboarding (account setup hardware access asset recovery).

• Conduct IT orientation sessions and maintain documentation of procedures.

Device & Asset Management

• Manage device lifecycle using Microsoft InTune and track IT assets.

• Coordinate hardware repairs/replacements and support mobile device management.

Projects & Infrastructure Support

• Participate in IT and security projects implementing system improvements and new technologies.

• Document procedures create knowledge base articles and assist with testing and rollout of new tools.

Local Infrastructure Support (Eindhoven-based)

• Provide on-site support for employees and office infrastructure.

• Maintain WiFi basic networking printing services and meeting room technology.

• Serve as local point of contact for facilities and vendors.

Qualifications:

Required

• Bachelors degree in IT Computer Science or related field (or equivalent experience).

• 25 years of hands-on IT support helpdesk or similar experience.

• Experience with end-user support troubleshooting Microsoft 365 Windows environments and ticketing systems.

• Strong problem-solving organization and communication skills.

• Fluent in English.

• Based in/near Eindhoven.

Preferred

• Linux experience (Ubuntu CentOS Red Hat) and basic scripting (PowerShell Bash Python).

• Familiarity with cloud platforms (Azure AWS) Jira/Confluence and ITIL Foundation.

• Knowledge of security best practices startup/tech environment experience.

Location

We offer a flexible working arrangement with options to work full time on-site or in a hybrid mode from our office in Eindhoven Netherlands.

What weoffer

This is your chance to shape and be part of a dynamic fast-growing international organization. We offer an attractive compensation package including a pension plan extensive employee insurances and the option to get company shares.

An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team.

At Axelera AI we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.