Commercial Account Support Specialist with Finnish

In this role you will ensure a seamless and efficient customer experience by managing pre-sales activities order processing billing and issue resolution ultimately supporting the commercial success and operation excellence of the business.

A job that matters: your tasks

• Create process and execute customer orders for products projects and services for assigned markets.
• Ensure accurate and timely entry of order data into ERP and CRM systems maintaining high data integrity.
• Generate and issue invoices in line with company policies monitoring billing accuracy and resolving discrepancies
• Support quote preparation and validation for the Sales team and assist in lead generation to strengthen the sales pipeline.
• Respond to customer inquiries provide information about products and services and manage long-tail customer accounts.
• Receive log and follow up on customer complaints related to orders billing or service issues.
• Collaborate closely with Sales Procurement Finance and Technicians to ensure seamless order-to-cash processes.
• Assist in preparing performance and process reports for internal stakeholders.

An experience that matters: your skills

Language Skills:

• Fluent Finnish in both written and spoken communication
• Fluent English in both written and spoken communication

Experience & Skills:

• A degree in Business Administration Sales & Marketing Finance or a related field.
• Experience in customer service order management or sales support within a B2B environment.
• Experience in handling customer inquiries complaint resolution and/or pre-sales support activities such as quote and lead management.
• Prior experience with ERP and CRM systems (e.g. SAP Salesforce Microsoft Dynamics) would be considered an advantage
• Strong attention to detail accuracy and analytical mindset.
• Excellent communication and customer service skills with the ability to manage multiple stakeholders.

A workplace that matters: our offering

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your professional development