PSO Field Service Manager, Amazon Prime Air

Here at Amazon we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly cost-effectively andmost importantlysafely in less than an hour And how do you do it in a way that can scale Our teams of hundreds of scientists engineers aerospace professionals and futurists have been working hard to do just that! We are delivering to customers and are excited for whats to come. If you are seeking an iterative environment where you can drive innovation apply state-of-the-art technologies to solve real world delivery challenges and provide benefits to customers Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: Prime Air (PA) is seeking a Product Support Engineering (PSO) Field Service Engineering Manager to oversee troubleshooting and diagnosis activities for day to day problems within our ultra-fast drone delivery operations.

This role will be responsible for ensuring a high degree of technical reliability within drone operations working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system design. On the front line of drone system operations you will establish and maintain close relationships with drone maintainers and operators and provide engineering analyses and solutions to improve the system use experience and uptime. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements.

This role is a core member of the PA Product Support Organization (PSO) Engineering team serving as a the first line liaison between operator/maintainer experiences and design engineering improvements or this position you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical electrical software development basics) skills are essential as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.

This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazons ability to apply for and obtain an export control license on your behalf.

- 7 years of new hardware products development experience
- 7 years of engineering team management experience
- Bachelors degree in Electrical Engineering Computer Engineering or a related technical field
- Experience in engineering team management
- Experience in new hardware product development
- Experience in DFx (cost test manufacturing)
- Experience with the project management of technical projects

- Masters degree in Electrical Mechanical Power Engineering or a related field
- Knowledge of AWS or cloud technologies
- Experience developing products for large volume production
- Experience managing teams of 8 engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $135900/year in our lowest geographic market up to $234900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.