Suncorp Group is home to some of Australia and New Zealands biggest and most trusted names in insurance banking and superannuation including market leading brands Vero Insurance.

That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. Someone whos naturally empathetic and finds joy and pride in making a genuine difference because youll be doing that from the moment you start work each day.

We have an opportunity for a Claims Consultant to join our Business Property team in Auckland. This is a dynamic inbound contact centre role where you will support our key partners and their this role you will be empowered to provide solutions that ensure an outstanding service experience. We are looking for candidates that can provide a high level of empathy and commitment to delivering an excellent customer experience.

In a 37.5 hour working week you would be placed on a set shift 7.5 hours per day Monday-Friday between 8am and 5:30pm.

Your key responsibilities will include:

• Provide market leading customer solutions for Business Property claims across all classes of Business claims.
• Manage customer relationships interactions and expectations to ensure customer satisfaction and delivery of the service promise
• Proactively develop and maintain relationships with internal and external business partners to ensure ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved
• Identify opportunities to improve systems and processes and participate in their testing in order to contribute to the overall efficiency and cost effectiveness of the Claims Practice
• Within your role ensure that risks are managed on a day-to-day basis by adhering to all VNZ processes and procedures and act in a way that supports and champions a risk culture within VNZ.

What you will need to succeed:

• 5 Years claims management and resolution experience including high level of customer interaction competency to finding sensible solutions to progress claims quickly and effectively
• Strong customer service and conversation capabilities
• Strong active listening critical thinking and negotiation skills

What we also offer:

• Competitive salary and discretionary annual bonus
• Discounts on Vero Insurance
• Free life salary continuance and trauma insurance cover
• Flexible leave of up to four days per year in addition to annual leave
• Positive inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance
• Flexible benefit of $250 annually for gym membership or hobbies
• Ongoing learning and development opportunities

Apply Today

If this sounds like the opportunity youve been looking for apply today and play a key role in shaping the future of automation and platform engineering at Suncorp!

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace please contact for a confidential conversation.

Advertised: 12 Dec 2025 New Zealand Daylight Time
Applications close: 02 Jan 2026 New Zealand Daylight Time