Director, Commercial Excellence Commercial Operations

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.

Job Description

Gilead Sciences is a research-based biopharmaceutical company that discovers develops and commercializes innovative medicines in areas of unmet medical need.

Our heritage of science and innovation and the curiosity and passion of everyone who works here has enabled us to provide medicines that help transform standards of care for more than 35 yearsglobally and more than 10 years in Japan.

Gileads therapeutic areas of focus include liver diseases infectious diseases inflammatorydiseasesand oncology.

JapanCommercial Operations Mission

• Commercial Operationsemployees innovate and embed capabilities in people organizations processes and technology withinGilead Sciences Japan (Gilead Japan).
• Through cross-functional collaboration withlocaland global teams we drive operational excellence and maximize customer engagement enabling Gileads commercial strategy.
• Even in unprecedented situations we pursue prominent levels ofexpertiseand innovation to consider and proposeoptimalsolutions from the perspective of customers patients and internal users.

Role Overview

The DirectorCommercial Excellence(ComEx)Japanis a key member of the Commercial Operations leadership team reporting to the Head of Commercial Operations Gilead Japan. This roleleads tooperational excellence and strategic initiatives across all Business Units (Liver HIV & COVID Inflammation Oncology). This role oversees Field Excellence Marketing Operations and Digital Solutions ensuring efficient resource allocation process optimization and best-in-class methodologies. The Director collaborates with BU Heads Sales Planning Marketing IT global teamsand Commercial Operations functionsserving as a key leader on high-impact cross-functionalexecution excellence.

Please note closing date for this position will be EOB 9thJanuary 2026. Candidates will be required to submit their resumes in English alongside PowerPoint presentation that addresses the following three topics. Each section should be no more than two pages.

The primary language should be English. However if you prefer you may submit both English and Japanese versions.

1. Your Vision for GSJ Commercial Excellence - Based on current social and industry trends describe what you believe GSJ Commercial Excellence should look like in the future. Be as specific and practical as possible.

2. Why You Are the Ideal Candidate - Explain how your experience and achievements make you the best fit for this position. Please include examples such as:

• Initiatives you have led to drive Commercial Excellence
• Successful local implementation of global initiatives
• Notable accomplishments as a people leaderin organizational management and talent development
• A case where you faced failure and how you successfully recovered

3. Growth Areas and Career Plan -Identify the areas where you need further developmentboth within and beyond the scope of the job descriptionand explain how you plan to address them. Additionally outline your career plan for the next 5 to 10 years.

Key responsibilities

Field Excellence

• Lead HCP coverage and targeting territory analysis sales force deploymentstrategic fleet managementand incentive compensation design.
• Design and Leadsales and CRM analytics implementation planning and ensurehigh standardsof call quality.

Marketing Operations

• Manage event operationsoptimizesales and marketing processes and drive channel excellence.
• Lead the planning and execution of digital activities through the HCP portal site to maximize customer engagementanddigitalanalyticsandsupport strategic marketing event execution.

Digital Solutions

• Lead deployment and operation of global CRM solutions (e.g. Veeva CRM SFMCetc) ensuring alignment with corporate standards.
• Oversee CRM-driven sales processesdesignand digital strategy implementation.

Commercial Excellence & Customer Engagement

• Promote operational excellence in customer-centricomni-channel planning and execution across all business units by fostering cross-functional collaboration and ensuring global alignment.
• Lead KPI governance performance monitoring and competitive benchmarking.
• Deliver cross-functional key accountmanagement(X-KAM)frameworkand itsdeployment.
• Ensure strategiesremainresponsive to market dynamics and business priorities.

Operational Governance & Vendor Management

• Formulate policies for sales incentive management fleet managementX-KAMand business automation.
• Lead vendor selection contract negotiation and cost managementin partnershipwith Procurement department.
• Manageentirebudget for Field Execution as well as the Commercial Excellence organizational operations.

Excellent waysof working

• Realize Commercial Excellence at GSJbydrivingstrategy formulation proposal and execution to embed it within the organization.
• Collaborating closely with CL&D and Integrated InsightsDepartmentstoestablish Omni-channel executionmethodsfor the business unit and provide support in strengthening capabilities.
• Support the business unit in executing sales and marketinginitiatives andcreate CRM data integration frameworks that encouragea cross-functional customer-centricomni-channel strategyrealization.
• Work closely with global teams to localize standard solutions such as Veeva CRM and SFMC for the Japanesemarket anddrive the development of a competitive commercial model.

Organization & People Development

• Leadteamsandtalentdevelopmentoptimizetalent allocation andenhancedepartment capabilities.
• Promote operational excellence through process standardizationand simplification.
• Lead talent development and succession planning forCommercial Excellenceteams ensuring compliance with Gilead standards.

Skills & Competencies

• Ability to present complex information accurately and persuasively to all management levels.
• Proven accountability fordeliverablesaccuracy reliability and timeliness.
• Strong command of advanced modeling techniques for business analytics and sales incentive modeling.
• Analytical skills toidentifybusiness issues and recommend actionable solutions.
• Effective multi-tasking in a fast-paced deadline-driven environment.
• Excellent interpersonal skills and agility to collaborate with local and global teams.
• Ability to communicate technical and qualitative information to non-technical executives.
• Project Management Skill to articulate and visualize issues(business and technical related)andfacilitateto resolveit.
• Capital investment / Operational Expense management for Field Execution as well as the Commercial Excellence organizational operations.
• Advancedproficiencyin MS Office Suite Veeva CRM Vault Tableau and other analytical tools; ability to train team members.
• Strong communicationskills in English and Japanese.

Education & Experience

• 12years ofpharmaceutical or biotech industryexperience.
• 9years incommercialstrategicrolesand hands-on experience in commercial operations includingSFE CRMas well as Enterprise marketing operations.
• 7 years in organizational developmentand peoplemanagement.
• MBA or other advanceddegreeispreferred.
• Proven ability to design andoptimizecommercial strategies and operational processes.
• Experience integrating sales marketing and digital initiatives for cross-functional execution.
• Expertisein KPI development and PDCA cycle management.
• Hands-on experience with CRM and marketing automation systems and process automation inpharmaindustry.
• Demonstrated success in SOP development and process standardization.
• Experience in aligningbetween local andglobal strategies and leadingglobal initiativeslocalization for the Japanese market.
• Ability to manage multipletasksprojectsand vendor relationships.
• Commitment to continuous learning in CX DX BI and advanced analytics and sharing knowledge within the team.
• Language: Native Japanese; Business-level English.

Gilead Core Values & Leadership Commitment

Everyone at Gilead is motivated by our overarching mission to discover and deliver innovative therapies that improve patient care in areas of unmet medical needs.

Butitsnot just what we do that gives us an edgeitshow we do it. We expect everyone at Gilead to lead by example guided by our core values.

At the same time we are encouraged to embody the leadership commitment that leads to the realization ofthe corevalues.

Core Values

Integrity Doing Whats Right

Inclusion Encouraging Diversity

Teamwork Working Together

Accountability Taking Personal Responsibility

Excellence Being Your Best

Leadership commitment

• I am bold in aspiration and agile in execution
• I care andmake timefor people
• I listen speakopenlyand explain the why
• I trust others and myself to make sound decisions
• I owe the impact of my words and actions

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.