Metals Industry Customer Service Representative

Muskegon, MI - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Metals Industry Customer Service Representative Job Summary:

The Customer Service Representative is responsible for performing various customer service-related duties as needed to assist in meeting the sales and marketing department objectives including resolving customer issues order taking order entry expediting customer correspondence and shipping.

Primary Responsibilities

Maintain the Sales and Marketing department order entry policies procedures and customer files.

Serve as primary customer service contact for key accounts

Perform data entry for incoming orders.

Route copies of sales orders.

Review sales orders for compliance & accuracy to AS9100 standards.

Assist in monitoring the sales/operation plan and master schedule to identify changes or trends.

Monitor status of incoming customer material.

Issue credit memos and return goods authorizations.

Work with cross-functional teams to ensure on-time delivery and overall customer satisfaction.

Assist with activities for trade shows and other event participation.

Assist Director of Sales and Marketing with reporting activity.

Assist with shipping function and provide backup when required.

Lead efforts for managing finished goods and customer revert inventory.

Other duties as assigned.

Education and experience - Required

High school diploma GED or equivalent with a minimum of two (2) years experience in customer sales and service in a manufacturing type of organization.

Skills/Competencies

Proficient in data entry and computer skills.

Customer service mindset.

Excellent written and verbal communication skills.

Ability to work efficiently in a team environment.

Detail oriented.

Accurate.

Good organizational skills.

Initiative.

Analytical Capability.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent troubleshooting skills

Excellent organizational skills and attention to detail.

Proficient with Microsoft Office Suite or related software

Ability to manage multiple priorities and work with personnel at all organizational levels.

PHYSICAL DEMANDS

Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets office machinery etc. Constantly operates a computer and other office productivity machinery such as a calculator copy machine and computer printer. Occasionally required to perform work in a manufacturing setting occasional exposure high noise level and heat.

While performing the duties of this job the employee is frequently required to talk or hear; frequently required to stand walk or sit; regularly required to use hands to finger handle or feel and reach with hands and arms; occasionally required to stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision color vision peripheral vision and depth perception.

ADDITIONAL NOTES

The Company retains the right to change or assign other duties to this position.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Required Experience:

Unclear Seniority

Metals Industry Customer Service Representative Job Summary:The Customer Service Representative is responsible for performing various customer service-related duties as needed to assist in meeting the sales and marketing department objectives including resolving customer issues order taking order en...