About the Role:

Grade Level (for internal use):

About Us:

Founded by the worlds leading investment banks Visible Alpha now part of S&P Global is dedicated to creating the most comprehensive company and industry analysis in the market since 2015. Our employees are the backbone to creating and delivering investment research solutions. Our team operates in a continuous mode of experimentation to deliver new and innovative products to our clients.

Key Responsibilities:

Client Engagement:

Build and maintain strong long-lasting relationships with clients

Partner with the Lead/Manager Account Manager in owning the end-to-end client journey from onboarding to ongoing managementtraining ensuring customer satisfaction and success.

Identify client goals challenges and business needs and collaborate with cross-functional teams to deliver tailored solutions.

Serve as a point of contact for escalations ensuring timely resolution and continuous client satisfaction.

Drive adoption of products/services

Seek opportunities for growth within existing accounts

Cross-Functional Collaboration:

Work closely with the Sales Product Contributor Relations and Marketing teams to ensure client feedback and insights are incorporated into product development and customer experience strategies.

Collaborate with our Support teams to ensure seamless transitions and resolution of any issues.

Share best practices and insights within the Customer Success organisation to continuously improve processes and strategies.

Required Skills and Qualifications:

Bachelors degree or equivalent experience.

2 years of experience in Customer Success Account Management or a related customer-facing role

Experience working with Financial Institutions (Asset Managers Hedge Funds Investment Banks Private Equity etc.)

Business knowledge of Financial Markets and the Buy Side Industry

Strong Microsoft Office skills Word Excel (pivot tables Vlookup etc)

Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams.

Goal Driven Individual with the ability to meet internal and external deadlines

Ability to prioritize tasks and manage multiple client requests

Strong problem-solving skills and a proactive approach to addressing client challenges.

Experience with CRM tools (e.g. Salesforce HubSpot) and client success platforms.

A customer-centric mindset with a passion for helping clients succeed.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Manager