Commerce Platform Specialist

Make A Difference For Those Who Make The World

The What

As a Commerce Platform Specialist you will be part of a dedicated team based in Mississauga Ontario reporting to the Director this role you will be responsible for managing and supporting our B2B system Shopify-powered employee store and the Canadian instance of our global Product Information Management (PIM) system. You will deliver exceptional customer service by resolving platform-related inquiries and issues collaborate with our US product development team to execute regional initiatives and ensure timely and accurate product updates across all platforms. Additionally you will analyze data monitor key performance indicators (KPIs) and provide actionable insights using MS Excel PowerBI and Salesforce to continuously improve our commerce operations.

The Why
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of nearly 60000 professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT CRAFTSMAN CUB CADET STANLEY and BLACKDECKER.

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canadas Top Employers For Young People (& 2022) Greater Torontos Top Employers (& 2022) and Canadas Best Diverse Employers (& 2022).

What you will get to do

• Deliver exceptional customer serviceby managing support mailboxes for multiple platforms (B2B system Shopify employee store) resolving internal and external user inquiries troubleshooting issues and providing timely empathetic assistance.
• Partner closely with the US product development teamto execute regional platform initiatives implement new features conduct UAT and ensure alignment with global strategies and standards.
• Administer and update commerce platformsincluding the B2B ordering system (for both external customers and internal sample orders) Shopify-powered employee store and the Canadian instance of the global Product Information Management (PIM) system. Ensure product data accuracy and timely updates across all channels.
• Manage SmartSheet ticketing workflows: Track prioritize and resolve platform-related requests collaborating with cross-functional teams to drive efficient solutions.
• Train and support users: Onboard employees and customers to the B2B and employee store platforms provide ongoing training create user guides and empower users to resolve common issues independently.
• Monitor and report on platform performance: Use MS Excel and PowerBI to analyze sales system and customer service data; prepare dashboards and share actionable insights with leadership and stakeholders.
• Maintain and update Salesforce records: Ensure accurate tracking of platform issues customer interactions and product updates; leverage Salesforce for reporting and collaboration.
• Collaborate with internal teams(IT Marketing Product Customer Service and external vendors) to implement site updates add functionality and optimize the user experience for both customers and employees.
• Identify and recommend process improvements: Continuously review workflows and customer feedback to enhance efficiency satisfaction and platform effectiveness.

Who You are

• Bachelors degree in Business Administration Marketing Information Systems Computer Science or a related field (or equivalent combination of education and experience).
• 4 years of experience in eCommerce operations customer service or digital platform support.
• Demonstrated expertise with MS Excel PowerBI Salesforce and SmartSheet (ticket management or workflow tracking).
• Strong customer service orientation with proven ability to resolve issues empathetically and efficiently.
• Excellent communication and interpersonal skills; comfortable training and supporting users with diverse technical backgrounds.
• Highly organized detail-oriented and able to manage multiple priorities across platforms and projects.
• Experience collaborating with cross-functional and international teams; able to execute regional initiatives in partnership with global stakeholders.
• Proactive solution-focused and adaptable to evolving business needs.

What you get

• A utility role with independence
• Opportunity for career advancement with a fortune 200 company
• Competitive compensation & benefits package
• Company Perks including: Goodlife Fitness discounts Employee product purchase and many more!

Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!

Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives experiences and needs of employees and our communities including but not limited to race national or ethnic origin colour religion age sex sexual orientation gender identity or expression marital status family status genetic characteristics and disability.We remain committed to upholding the values of equity diversity and inclusion in our work environments. We know that diversity underpins excellence and that we all share responsibility for creating an equitable diverse and inclusive organization. Therefore in pursuit of our values we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBDs priorities goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process please contact a member of our Recruitment Team. Please note that as part of our recruitment process candidates in the final stages will be required to complete a background check which may include a criminal background credit and drivers abstract check.

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.