Sr. Manager, ServiceNow Platform Engineering

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

The Sr. Manager ServiceNow Platform Engineering leads the enterprise ServiceNow platform engineering functionowning platform engineering reliability and operations across internal services and CX-facing capabilities. This role heads the Platform Engineering & Support pillar within the ServiceNow Center of Excellence & Innovation (CoEI) partnering with the ServiceNow Platform Architect on technical governance standards and guardrails so product teams can build safely at speed while the platform remains performant secure compliant and auditready. The Sr. Manager builds and leads a multidisciplinary engineering team partners closely with Portfolio Governance and Strategy boards and regularly engages VPlevel stakeholders to communicate platform strategy risk posture and value.

WHAT YOULL DO

• Lead the ServiceNow CoEIs Platform Engineering & Support pillar aligning operating rhythms with the CoEI Operating Model (decision rights RACI intake prioritization and exception processes).
• Partner with the ServiceNow Platform Architect to lead the Technical Governance Board; partner with Portfolio Governance and Strategy boards to ensure platform standards investment choices and risk decisions are coherent and transparent.
• Partner with the ServiceNow Platform Architect to define publish and maintain platform policies and technical guardrails; ensure governance outcomes are measurable and improve over time (e.g. change success rate exception volume audit findings).
• Build lead and develop a highperforming platform team (e.g. engineering managers administrators developers integration engineers QA/ATF release/environment managers) including hiring coaching performance management and career development.
• Establish clear ways of working across product teams and shared services (DevOps/Cloud Security/GRC Data/CMDB PMO/SPM) reinforcing engineering discipline quality and accountability.
• Manage vendor relationships and augment capacity with partners as needed; steward budget aligned to value and risk.
• Own instance and environment strategy (prod/subprod topology cloning and data masking drift controls Store app governance and domain separation where applicable).
• Implement CI/CD pipelines with segregation of duties code review static analysis/linting and automated test gates (ATF smoke/regression baselines per domain) to increase change quality and speed.
• Govern release and deployment processes (calendar approvals rollback criteria evidence) in partnership with Change/PMO; ensure repeatable upgrade waves with minimal disruption.
• Drive performance availability and resilience through SRE practices (endtoend observability meaningful SLOs and error budgets capacity planning); own L3/L4 incident/problem management and blameless postmortems.
• Enforce platform security and compliance (secure SDLC encryption and key management access models/SoD vulnerability and patch posture audit readiness).
• Partner with ServiceNow Platform Architect on design standards coding conventions reuse patterns and review processes; maintain a blueprint/reference architecture library and enforce adherence through automated and manual checks.
• Ensure strong CSDM and CMDB alignment (data model ownership discovery/service mapping integrations data quality KPIs) to underpin reporting automation and resilience.
• Establish guardrails for citizen development and App Engine usage (data security and performance boundaries; certification/publishing workflow; monitoring and supportability).
• Standardize integration patterns (API/event contracts idempotency/retry IntegrationHub strategy and spoke lifecycle MID server posture) and monitor for drift.
• Engage regularly with VPlevel business and technology leaders; present platform strategy investment tradeoffs risk posture and roadmap to executive steering bodies.
• Translate complex technical topics into clear narratives and visuals for nontechnical audiences; influence outcomes through evidence options and impact framing.
• Partner with product owners to cocreate roadmaps that balance speed scalability and sustainability; unblock decisions via clear standards and exception handling.
• We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara CA office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

WHAT YOU BRING

• Bachelors degree in Computer Science Information Systems Engineering or related field; Masters preferred.
• 7 years working with enterprise platforms including 5 years leading ServiceNow at scale in complex global environments; several years as a lead architect or platform owner preferably with direct people management.
• Proven leadership of platform engineering and operations: multiinstance/multienvironment strategy CI/CD automated testing (ATF) release and deployment upgrades observability/SLOs incident/problem management.
• Deep knowledge of key ServiceNow products and platform capabilities (e.g. ITSM ITOM HRSD CSM FSM App Engine/Workspaces IntegrationHub MID).
• Demonstrated experience with CSDM and CMDB strategy and data quality; alignment of platform architecture to enterprise architecture.
• Handson governance of design standards coding conventions reuse patterns review processes and citizen development guardrails.
• Strong security and compliance acumen (access models/SoD encryption secure SDLC) and experience producing auditready evidence.
• Executivelevel communication and storytelling skills; ability to simplify complex topics and drive alignment among senior stakeholders.

Preferred

• Relevant ServiceNow certifications (e.g. CIS across domains CAD; architectlevel such as CTA a strong plus); ITIL; SAFe/Agile credentials.
• Experience operating a global or largescale ServiceNow footprint across multiple regions/time zones with significant internal and external user populations.
• Familiarity with common CI/CD tooling and practices for ServiceNow (e.g. App Repo GitHub/GitLab/Azure DevOps static analysis automated quality gates) and with performance engineering at scale.

#LI-TH3 #LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.