ServiceNow Business Analyst

Job Family:

Travel Required:

Clearance Required:

Our professionals help our clients in the Federal Government transform business processes enhance the efficiency of operations improve transparency and performance management promote change management and comply with Federal laws and regulations. We empower our clients to identify evaluate and solve some of their most complex challenges and assist them in achieving their strategic goals and objectives to fulfill their mission.

What You Will Do:

• Leading ServiceNow projects including interacting with clients and users to identify and translate functional requirements

• Collaborating with ServiceNow development teams to design develop implement and administer ServiceNow applications.

• Translating complex business requirements into technical designs and solutions using ServiceNow.

• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points and design future state processes.

• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.

• Collaborating closely with technical teams in their efforts to develop configure and enhance ServiceNow applications.

• Staying current with ServiceNow products features and industry trends to drive innovation.

• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.

• Building functional work products such as but not limited to process maps design documents and communications.

• Supporting functional product testing and training activities.

• Creating technical and functional documentation for ServiceNow solutions.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD SECRET security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.

• A Minimum of FOUR (4) years of ServiceNow or similar technology implementation experience

• A bachelors degree in Computer Science Engineering Business or a related field is required

• Agile SCRUM or SAFe certifications

• Experience with Software Development Lifecycle methodologies deliverables and controls

• Knowledge of ServiceNow Modules and capabilities such as GRC SPM and ITSM as well as App Engine and Scoped Apps

• Experience with Software Development Lifecycle methodologies deliverables and controls

• Well-rounded technology consulting experience desired to include the ability to define requirements lead client meetings facilitate UAT and conduct training

• Experience working in an Agile environment

• Ability to self-direct prioritize and manage multiple tasks and demands

What Would Be Nice To Have:

• Candidates with an Active SECRET or higher-level clearance are preferred

• One (1) or more ServiceNow certifications (e.g. CSA CIS CAD)

• Excellent verbal and written communication skills

• Strong analytical problem-solving skills

• Ability to work effectively in a team environment

• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels

• Heightened attention to detail

• Knowledge of the capabilities of other low-code and no-code technology platforms such as Power Apps Power Automate SharePoint UiPath Databricks Salesforce Power BI and Tableau

• Hands-on experience configuring ServiceNow solutions

• General understanding of financial management aspects (i.e. financial operations financial innovation internal control risk management etc.) particularly in a federal environment

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care Hospital Indemnity Accident Insurance Legal Assistance and ID theft protection etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.