House Manager

Hertfordshire - UK

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

House Manager Retirement Living
Location: Gabriel Court estate in Saffron Walden Essex
Hours: 25 hours per week (Monday to Friday all year round)
Salary: 18 798 ACTUAL per year plus benefits and bonus

We do not currently offer sponsorship applicants must have the right to work in the UK.

Make a Difference Every Day

Are you passionate about delivering exceptional customer service
Do you thrive in a role that involves multi-tasking problem-solving and event organisation

McCarthy Stone the UKs leading retirement living provider is looking for a House Manager to lead our welcoming estate in Kettering Northamptonshire.

Why Work with McCarthy Stone

We offer a rewarding role with a range of employee benefits including:

Group personal pension and life assurance
Employee Assistance Programme
Flexible working hours
Work in beautiful surroundings
Generous annual leave (25 days rising to 28 days) plus bank holidays
Access to our employee discounts platform (gift cards supermarkets restaurants and more)

Role Overview House Manager

As House Manager youll be the friendly professional point of contact for homeowners and their families. Your key focus will be supporting a safe welcoming and independent lifestyle for our residents.

Key responsibilities include:

Welcoming new homeowners and helping them settle into their new homes
Providing a front-of-house service and engaging warmly with all visitors
Being the first point of contact for residents and offering assistance guidance or support
Managing supplier relationships to ensure smooth day-to-day operations
Acting as the face of McCarthy Stone for homeowners families and friends
Handling resident concerns with sensitivity confidentiality and respect
Overseeing estate management including communal areas gardens and grounds
Supporting the development of a strong community through organising social events and regular resident meetings
Ensuring compliance with all Health and Safety requirements

About You What Were Looking For

Were looking for someone who:

Has excellent communication skills and a proactive attitude
Has previous experience in a customer-facing or service management role
Demonstrates professionalism and a commitment to high-quality service
Enjoys variety and takes initiative in a busy environment
Can solve problems effectively and remain calm under pressure
Is comfortable using Microsoft Word Outlook and other basic digital tools
Has an awareness of basic Health and Safety (training will be provided)
Holds or is willing to obtain first aid qualifications (training provided)
Experience in property management is an advantage
Enjoys organising events

Training & Development

Youll receive full support and professional training through our in-house development programmes which include:

First Aid certification
Dementia Friends training
Workplace safety courses
Ongoing development and progression support

Apply Now

If youre looking for a meaningful part-time role that combines responsibility variety and community impact wed love to hear from you.

Applications are reviewed as soon as theyre received. We may appoint before the closing date so early application is encouraged.

Please note:
McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds.
We do not currently offer sponsorship applicants must have the right to work in the UK.

#LI-GM1

About Us

As the UKs leading developer and manager of retirement communities we provide high quality homes to exacting specifications. As of January 2025 McCarthy Stone operates over 545 developments across the UK for more than 24200 people.

We believe in championing the role wellbeing and happiness of older people in society. We help our customers have a better later life so they feel more connected recognised and valued than late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!

Our Customers

The Benefits

24 days annual leave

Pension
plan

Life
assurance

Employee assistance helpline

Health
screening

Eyecare voucher scheme

Long service award

Testimonials

I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. Its a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team.
Linda Diamond House Manager

Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks its all about our great people and how welcome they make you feel even if it was through a screen!
Andrea Waldron - Senior HR Business Partner

From my first week I felt like part of the team everyone is helpful and pro-active which is crucial in a fast paced environment. Ive had the opportunity to work on some exciting projects its a very hands-on approach here with plenty of opportunity to be involved and play a part in delivering developments.
Emily Bishop - Principal Planning Associate

Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment watching them settle in and make friends and then watching them lead a happy and carefree retirement is very rewarding.
Caroline Craig-cordel Sales Consultant

I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier every day. And what we do is so important to our homeowners! In my marketing career before I couldnt dream about customers sharing their thoughts about my campaigns but here it happens all the time.
Stan Smolyar Head of Brand

Previous Next

Documents

Required Experience:

Manager

House Manager Retirement LivingLocation: Gabriel Court estate in Saffron Walden EssexHours: 25 hours per week (Monday to Friday all year round)Salary: 18 798 ACTUAL per year plus benefits and bonusWe do not currently offer sponsorship applicants must have the right to work in the UK.Make a Differe...