Senior Catering and Convention Services Manager Full Time (Caesars Forum LV)

JOB SUMMARY:

The Senior Catering and Convention Services Manager is a highly skilled and experienced professional who demonstrates exceptional proficiency in managing complex events and conventions. Unlike entry-level CSMs this role requires a deeper understanding of operations and client needs. Senior CSMs may also provide guidance and support to the Catering and Convention Services team under the direction of senior leadership. At this level the individual is entrusted with greater flexibility and responsibility including oversight of the propertys largest and most high-profile groups.

ESSENTIAL JOB FUNCTIONS:

• Manage customer relationships from account turnover through execution of events. Drive high customer satisfaction by maintaining positive guest and employee relations acting as a liaison between the guest and support departments. Partner with banquet and hotel operations teams to ensure events are executed as expected by clients.

• Maintain and Increase guest satisfaction scores by ensuring prompt courteous and proper service.
• Generate incremental revenue through upsell of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual entertainment décor etc.
• Establish and maintain relationships with client base to encourage re-booking of events.
• Lead by example aiding and guiding Junior C/CSMs as required.
• Create and distribute within established time frame correspondence and paperwork to include BEOs group resumes fire marshal diagrams and all other established forms of communicating group & event details.
• Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business.
• Review sales contracts and understand group requirements for room block cut-off date special concessions attrition clauses and meeting space requirements.
• Conduct and participate in meetings such as: planning meetings department meetings BEO meetings resume meetings pre-and post-conference meetings.
• Proactively identify and seek to resolve potential service product or other damaging issues that may negatively affect the customer and/or the hotel.
• Maintain detailed files computer folders and accurate recording of information in Delphi to track correspondence with clients as well as provide accurate detail for forecasting and consumption. Keep files neat complete and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed.

PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:

• Due to the cyclical nature of the hospitality industry someone in this role may be required to work varying schedules to reflect the business needs of the hotel and client.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.

The Senior CSM is accountable for the overall success of assigned conventions and events. This includes managing coordinating and executing group contracts to ensure all commitmentssuch as guest room blocks meeting space food and beverage arrangements and contracted concessionsare fulfilled. The role requires effective communication with all hotel departments to guarantee seamless execution of group requirements while maintaining strong client relationships. Daily responsibilities include fostering positive relationships with both customers and internal support teams to deliver exceptional service and exceed expectations.

QUALIFICATIONS:

• Must have a minimum of 4 years experience in the hotel industry and 2 years convention services experience in a comparable hotel or event facility.

• Minimum of two years of college level courses with an emphasis on business or communications required. Bachelors degree in Hotel Management Business Administration Marketing or Communications preferred.
• Math and analytical skills are necessary to accurately solve and communicate financial and space utilization calculations.
• Proficiency in the following computer systems is preferred. Microsoft Office Delphi Lightning LMS or other hotel operating systems Internet and Amadeus Delphi Diagramming.
• Hotel product and industry knowledge i.e. staffing operations safety security union rules structural terminology fire police and health cod es hotel policies city ordinances.
• Ability to read write and speak the English language to fully comprehend guest requests memos proposals general correspondence and similar written materials.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision within the initial training period after the team member begins work.
• Any education training or experience that provides the required knowledge skills and abilities.