Senior Product Manager Ecommerce team

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About This Role

The Ecommerce Team is the engine of our new AI product. We are looking for a Product Manager who can work closely with technical teams understands how things work in detail and can drive alignment across many stakeholders. You will own one of the most important assets in the company: our customer data. Instead of just maintaining pipelines you will define and build the data ingestion storage and Customer Data Platform (CDP) that powers our AI strategy. This is a highimpact role with strong ownership high expectations and a lot of responsibility in a fastmoving environment.

Working Conditions & Expectations

• We hire globally; working in a European time zone is a strong plus.

• You have a high level of autonomy and ownership. You drive the vision the execution and crossfunctional alignment end to end.

• You are a handson builder who brings structure to complex situations. You do not wait for a specification; you write it. You help design data flows define retention policies and challenge architecture choices when needed. You are comfortable deciding how a customer profile is stored in the CDP how it is displayed in the UI and how it should be explained to customers.

What Youll Do

• Work closely with Engineering Design Marketing Sales and Customer Success to deliver measurable impact across teams.

• Talk regularly to customers to validate ideas test hypotheses and improve the product based on feedback.

• Partner with multiple engineering teams to guide the evolution of our endtoend data pipeline.

• Build and scale one of our most strategic AIpowered initiatives.

Who You Are

• A builder who enjoys ownership fast execution and frequent iteration.

• Strong product judgment with a clear sense of what is important and what is not.

• Comfortable working with both technical and business stakeholders and talking directly to customers.

• Experienced with complex systems and shipping products ideally in startups or earlystage environments.

• Familiar with the Shopify ecosystem and its data model or eager to ramp up quickly

Perks & Benefits 5-week vacation plus 2 weeks RTT (We follow each countrys appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Personal credit card to buy lunches (we use Swile)

• We provide private health insurance (we use GAN)

• Get up to 700 to set up your workstation at home (working from home should feel breezy)

• Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

Senior IC