Account Manager

Marshall County, WV - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About Our Client
Our client partners with organizations across the U.S. to deliver a more sustainable approach to an everyday resource helping reduce environmental impact while supporting operational efficiency in commercial and hospitality environments.

About the Role
They are seeking a proactive relationship-driven Account Manager to serve as the primary point of contact for a portfolio of customer accounts nationwide. This person will oversee day-to-day account needs support program performance strengthen customer engagement and ensure a seamless customer experience. The ideal candidate is organized responsive and comfortable working in a dynamic client-facing environment. Candidates located in Central Time are preferred to best support national accounts.

Key Responsibilities

Serve as the main point of contact for assigned customer accounts.
Coordinate daily customer needs including orders maintenance requests service schedules and business reviews.
Manage a portfolio of accounts across the U.S. adapting communication to diverse customer environments.
Monitor account health using performance metrics identifying risks and opportunities.
Use internal reporting tools to track KPIs and communicate performance trends.
Develop strategies to strengthen customer engagement and grow on-site programs.
Partner closely with operations service and logistics teams to ensure timely issue resolution.
Manage multiple accounts simultaneously with accuracy urgency and professionalism.
Build and maintain strong trust-based customer relationships.

Qualifications

35 years of account management hospitality or customer service experience.
Strong communication and relationship-building skills.
Highly organized adaptable and comfortable navigating ambiguity in a fast-paced environment.
Self-motivated and able to work independently in a remote setting.
Preferably located in the Central Time Zone.
Proficient with digital tools reporting systems and KPI tracking.
Strong problem-solving skills and attention to detail.
Demonstrates professionalism and integrity in customer-facing roles.

About Our ClientOur client partners with organizations across the U.S. to deliver a more sustainable approach to an everyday resource helping reduce environmental impact while supporting operational efficiency in commercial and hospitality environments.About the RoleThey are seeking a proactive rela...

Key Responsibilities

Serve as the main point of contact for assigned customer accounts.
Coordinate daily customer needs including orders maintenance requests service schedules and business reviews.
Manage a portfolio of accounts across the U.S. adapting communication to diverse customer environments.
Monitor account health using performance metrics identifying risks and opportunities.
Use internal reporting tools to track KPIs and communicate performance trends.
Develop strategies to strengthen customer engagement and grow on-site programs.
Partner closely with operations service and logistics teams to ensure timely issue resolution.
Manage multiple accounts simultaneously with accuracy urgency and professionalism.
Build and maintain strong trust-based customer relationships.

Qualifications

35 years of account management hospitality or customer service experience.
Strong communication and relationship-building skills.
Highly organized adaptable and comfortable navigating ambiguity in a fast-paced environment.
Self-motivated and able to work independently in a remote setting.
Preferably located in the Central Time Zone.
Proficient with digital tools reporting systems and KPI tracking.
Strong problem-solving skills and attention to detail.
Demonstrates professionalism and integrity in customer-facing roles.