Product Delivery Manager III

Rosemead, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

MW Partners is currently seeking a Product Delivery Manager to work for our client who is a well-known leading utilities company.

Responsibilities and duties:

Conversational Architecture & Logic:

Blueprint the Logic: Design complex non-linear conversation flows that handle ambiguity (e.g. my bill is high could be a rate change a leak or a hot summer)
Prompt Strategy: Own the system persona. Write and refine prompts that are empathetic concise and brand aligned.
Agentic Design: Define the API triggers and business logic that allow the AI to take action (process extension resetting pw)

Forensic Optimization & Analytics:

Transcript Forensics: Regularly review actual conversational logs to identify where the AI hallucinated misunderstood or frustrated the user.
Feedback Loops: Translate failures into specific requirement updates for the engineering/vendor teams.
A/B Testing: Run experiments on prompt phrasing to increase intent recognition and completion rates.

Ecosystem & Vendor Orchestration:

Primary owner for the IVA Chat platforms
Translate complex utility business rules into simple conversational logic the AI can follow.
Primary owner for the IVA Chat platforms

Requirements:

5 years in product management conversational design and/or digital CX.
Hands on experience with NLU platforms (Amelia SoundHound Google CCA / Dialogflow Lex etc.)
The Linguistic skillset: Strong copywriting skills. You can write dialogue that sounds human not robotic.
Analytic Rigor: Ability to look at a dataset of 10000 calls and identify the top 3 reasons the IVA failed.
Flow Design: Proficiency with tools like Visio LucidChart Miro or Voiceflow to visualize complex logic trees.

Desired Skills

Experience in regulated industries
Background in linguistics UX writing or Psychology
Experience implementing Generative AI/ LLM features within a controlled enterprise environment

For a confidential discussion or to find out more contact Ashutosh Nayak on or apply now.

MW Partners is currently seeking a Product Delivery Manager to work for our client who is a well-known leading utilities company. Responsibilities and duties: Conversational Architecture & Logic: Blueprint the Logic: Design complex non-linear conversation flows that handle ambiguity (e.g. my bill ...