ServiceNow HR Service Delivery (HRSD) Product Analyst (Need Locals to Bay Area, CA)

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: ServiceNow HR Service Delivery (HRSD) Product Analyst

Location: San Jose CA (Onsite from Day 1) - Only Local candidates

Job Type: Contract

Need Candidates who can go All the 5 days a week to clients office in San Jose CA from Day 1 (No Exceptions & No Hybrid / Remote)

Must Haves (Mandatory):

ServiceNow experience must show hands-on exposure especially HRSD modules.
Implementation / hands-on configuration experience practical work not just theory.
Analyst work experience requirement gathering UAT bridging business & tech.
Defect testing / issue resolution navigating reproducing testing defects.
Certifications relevant ServiceNow or HRSD certifications highlighted.

Core Role Requirements:

The role is primarily a ServiceNow analyst position not a developer role.
The ideal candidate must:

Understand ServiceNow configuration HRSD modules and defect testing/resolution.
Be able to navigate the system reproduce issues test themselves and write basic technical requirements from business requirements.
Work with both stakeholders and engineering teams acting as a bridge between business and technology.
Hands-on experience in HRSD configurations (must)
Functional: 4 years Product/Business Analysis with 2 in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements epics stories and acceptance criteria
Experience using Jira

What Youll Do:

Co-lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each.
Co-author PRDs epics and user stories with acceptance criteria
Design per COE service components: catalog items/record producers case/task templates SLAs notifications Quick Messages and workspace layouts.
Build routing models: AWA queues skills schedules capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages record headers side panels related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings source of truth error handling observability

Certifications:

ServiceNow System Admin certification (must)

Role: ServiceNow HR Service Delivery (HRSD) Product Analyst Location: San Jose CA (Onsite from Day 1) - Only Local candidates Job Type: Contract Need Candidates who can go All the 5 days a week to clients office in San Jose CA from Day 1 (No Exceptions & No Hybrid / Remote) Must Haves (Man...