HRSD Product Analyst

Position: HRSD Product Analyst

Location: San Jose CA***Day 1 Onsite***

Duration: 1 Years

Skill 1: ServiceNow HRSD (Config & Architecture) 2 yrs

Skill 2: UAT & Hypercare Support 2 yrs

Skill 3: User Stories / Epics / Acceptance Criteria 3 yrs

Skill 4: ServiceNow Admin Cert (HRSD Impl. preferred) Must

Product Analyst - 6 years

HR Process within Servicenow

supporting 2 different projects

Top Skills Required:

System Admin Certified System implementation Specialist HRSD

Hands on Configuration

Understand the architecture Troubleshoot

Work with developers (understand general config)

Top 4 must

Hands on configuration of HRSD

Implementation experience

Understanding agile process

Familiar with HR process

Navigating Business Requirements

Good communication

Job Summary

As an HRSD Product Analyst you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities as well as project support. You will be able to get vast experience within various applications in ServiceNow but primarily be working under the HRSD (Employee Workflows) scope and applications gathering documenting testing and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe such as Payroll Equity Benefits HR Global Mobility etc.

What Youll Do

* Co-lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each.

* Co-author PRDs epics and user stories with acceptance criteria

* Design per COE service components: catalog items/record producers case/task templates SLAs notifications Quick Messages and workspace layouts.

* Build routing models: AWA queues skills schedules capacity; remove double routing; define exception/overflow logic.

* Write functional specs for HRSD and HR Agent Workspace (UI Builder pages record headers side panels related lists)

* Partner on integrations (Workday/Payroll/Equity/Identity): field mappings source of truth error handling observability

* Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.

* Support reporting and dashboard creation and maintenance

* Support UAT and hypercare

* Operate in CI/CD: update set/source control hygiene

* Maintain RAID/logs

* Business stakeholder management and communications for RTB and project requirements

* Rationalizing business requirements and translating them into technical requirements

Certifications:

* ServiceNow System Admin certification (must)

* HRSD Implementation certification (preferred)

* Hands-on experience in HRSD configurations (must)

Functional:

* 4 years Product/Business Analysis with 2 in ServiceNow HRSD

* Strong HRSD architecture knowledge and hands-on experience

* Ability to write precise requirements epics stories and acceptance criteria

* Experience using Jira