I.T. Supervisor

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

• The I.T. leader shares power puts the needs of the employees first and helps people develop and perform as highly as possible.
• I.T. leadership inverts the norm which puts the individual contributor as a main priority. Instead of the people working to serve the leader the leader exists to serve the people.
• These positions have varying and progressive degrees of detail vs strategic pursuits. The percentage of time spent doing day-to-day tasks will decrease as the individual progresses through leadership. By the time the leader is in a senior role they will be more focused on strategy execution than the actual individual tasks.
• The I.T. leader supports a number of I.T. staff Supervisors and Managers depending on the role and rank within the I.T. organization.
• Under the leadership of the Manager of Managed Care Applications the Supervisor Epic Tapestry Membership Applications plays a crucial leadership role in overseeing the accurate and efficient support of enrollment and benefits data through the Epic Systems Tapestry application. You will lead and manage a team of enrollment and benefits application analysts ensuring accuracy compliance and timely issues resolution our enrollment and benefits processes.
• Acting as the primary point of contact for users of the Tapestry application in relation to enrollment and benefits processing Membership Application

• Manage the utilization of the Tapestry application to oversee the management and maintenance of accurate enrollment and benefits data ensuring accuracy integrity and completeness.
• Ensure compliance with industry standards and regulatory requirements related to enrollment and benefits.
• Provide expert-level technical support troubleshoot application-related issues and resolution of complex problems.
• Collaborate with and lead internal teams to understand and address the organizations enrollment and benefits needs implementing system updates and enhancements.
• Works closely with Managed Care Manager on planning and executing strategic objectives and project initiatives.
• Provide strategic insights and recommendations and lead teams in the implementation of workflow optimizations to enhance efficiency and user satisfaction creating and maintaining user-friendly documentation guides and best practices for application usage. The I.T. Supervisor reports directly to an I.T. Manager or Sr. Manager. The Supervisor will have expertise in one or more functional areas providing day-to-day direction to several individual contributors. The Supervisors responsibility is to ensure that the tasks assigned are accomplished within the time frame and specification requested. The Supervisor shall monitor and measure all staff members activities and provide feedback to the team on agreed-upon performance success criteria.

• Ensures that employees understand the purpose and vision of the organization and the teams connection to purpose.
• Works to ensure that employees are engaged and productive.
• Performs annual performance evaluations ensuring that employees are aware of challenges before review.
• Encourages participation in employee surveys and action plans.
• Monitor and measures employee workloads helping with prioritization and escalation as needed.
• Coaches team members on career development and individual development plans.
• Facilitates team daily or weekly team standup to discuss activities and determine barriers.

• Fully support and use the PRISM Change Management process.
• Ensure all incidents and problems are entered into PRISM.
• To the Leadership / Business they support
• Supports the I.T. and Business Leadership in organizational goals.
• Ensures teams adherence to service level agreements.
• Ensures teams compliance with PRISM Service Management Standards. Required Experience and Professional Skills

• 5 years of experience in healthcare data management and or payor contracts with a minimum of 2 years in a supervisory or leadership position.

• Proficiency with the Epic Systems Tapestry application is a required.
• Knowledge of healthcare regulations and compliance including HIPAA is preferred. Required Education and Certifications
• Masters/bachelors degree in a related field (Healthcare Administration Information Systems etc.) or equivalent experience.
• Epic Certification in Claims Admin and/or Cheers required. Additional Information