Help Shape Better Care and Better Days for Our Teams

Be Caring the UKs largest employee-owned social care provider is helping to shape the future of social care.

This is a fantastic opportunity for a highly motivated organised and values-driven individual to join our growing team and make a real impact on the quality of care we provide to people in our local communities.

Were looking for someone who enjoys problem-solving planning and people-contact and who wants their work to directly improve the day-to-day experience of both the people we support and our colleagues.

Pay Bonuses & Rewards

• Salary: 27849 per annum generous on-call payments
• Hours: 37.5 hrs per week (9am5pm)
• Contract: Full-time permanent
• Location: Newcastle Office (Gosforth)
• On-call: Rota basis including some weekends (additional pay)
• Driver: Essential
• Bonuses: Up to 300 new starter bonus 300 Refer a Friend bonus and 400 annual bonus
• 25 birthday gift voucher

The Role What Youll Be Doing

As a Care Co-ordinator you will plan and organise support so that:

• Colleagues have clear consistent runs and rotas
• Travel is minimised so more time is spent with the people we support
• Care is delivered by familiar well-trained teams maximising continuity

You will:

• Coordinate and schedule support calls runs and rotas
• Create efficient runs minimising travel while meeting everyones needs
• Prioritise your workload staying calm under time pressure and acting proactively to prevent concerns and complaints
• Use information and data to inform your understanding and decision-making
• Respond to complaints and concerns in a timely constructive way helping to resolve issues early
• Communicate compassionately and clearly with:
  • The people we support and their families
  • Colleagues
  • GPs District Nurses Social Workers and other professionals

Coordination of Support

You will be responsible for:

• Creating consistent runs and rotas matching customers and colleagues to maintain high levels of continuity
• Ensuring support calls are covered in advance minimising the impact of unplanned absence
• Working with the Trainer to schedule training and shadowing providing cover for calls or adjusting time to maintain training compliance
• Contact logs and communication records on our systems
• Maintaining accurate up-to-date records for:
  • Care calls ensuring they meet the needs wishes and preferences of the people we support
  • Colleague information availability absences location and travel so you know who is available each day

Support Quality & Customer Satisfaction

A key part of your role is to:

• Communicate with the people we support their families and colleagues about new services and changes to support
• Build and maintain professional relationships with people we support families colleagues and external partners
• Respond promptly to concerns and issues intervening early and resolving problems before they escalate
• Keep colleagues informed and request support when needed so we work as one team

About You

We are looking for an exceptional and credible candidate with:

• Experience of coordinating and scheduling (care coordination experience is desirable)
• Proven ability to prioritise work stay focused under pressure and manage competing demands
• Strong verbal and written communication skills
• A collaborative approach using information data and feedback to inform discussions and decisions
• A driver able to travel as required

Our Values

We employ values-driven people with the right skill set and support them to develop the knowledge and experience to perform well.

• Be Safe: Promote the safety of the people you support and colleagues in everything you do. Be proactive and responsive with Be Safe at the heart of your decision-making. Embrace the technology provided.
• Be Kind: Communicate with compassion. Listen and respond with curiosity and understanding. Be open honest and transparent with the people you support colleagues and partners.
• Be the Best You Can Be: Continue to learn and strive to make a difference. Think creatively and look for ways to improve how we work. Ask for advice and share ideas and good practice.
• Be Happy: Communicate with kindness and be one of our smile-makers.
• Be Proud: Value the contribution of others. Carry out your work with pride and celebrate the success of your team colleagues and Be Caring as a whole.
• Be Involved: Promote person-centred support. View your actions through the eyes of those we support and their families. Encourage and support people to achieve their own outcomes and success.

Development & Progression

We are committed to the personal and professional development of all colleagues:

• Clear career development pathways and internal progression
• Supported learning and access to accredited qualifications via apprenticeship programmes
• Ongoing support so you have the tools resources and confidence you need to fulfil your role and truly Be the Best You Can Be.

Ready to Apply

If youre organised people-focused and passionate about improving how care is delivered wed love to hear from you.

Apply today to join Be Caring as a Care Co-ordinator and help us shape better care for our communities.

Benefits

• Fully funded DBS
• Paid induction training classroom-based shadowing and online learning
• Specialist training including:
• Active Support and Positive Behaviour Support (PBS)
• Autism and Learning Disabilities
• Safeguarding dignity equality & diversity
• Funded qualifications including Level 3 and other accredited courses
• Holiday pay that grows with length of service
• 24/7 Employee Assistance Programme (EAP) support for you and your dependants
• Optional GMB union membership

#INDSP4