Collection Representative Patient Billing Services

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Collection Representative is responsible for communicating with patients insurance companies and other parties to collect outstanding balances resolve billing disputes and ensure proper reimbursement for the hospital.

Essential Functions:

-Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
-Communicate with insurance companies patients and other relevant parties to resolve billing issues and outstanding claims.
-Contact patients and insurance companies via phone calls emails or written correspondence to collect outstanding balances.
-Investigate and resolve billing disputes or discrepancies by gathering necessary documentation coordinating with the billing department and communicating with patients or their representatives.
-Verify insurance coverage and eligibility for patients ensuring accurate billing and claim submission.
-Assist patients in understanding their medical bills insurance coverage and payment options.
-Maintain accurate and up-to-date records of collections activities payment arrangements and communication with patients and insurance companies.
Justification
Justification
MGB Enterprise is hiring an exceptional Customer Service Professional for our Team!

• High School Diploma or Equivalent required or Associates Degree Healthcare Management preferred

• Collections Experience 1-2 years preferred

Knowledge Skills and Abilities

• Knowledge of medical billing processes insurance claim submission and reimbursement principles.

• Familiarity with insurance plans government programs and their billing requirements.

• Excellent communication skills both written and verbal to interact effectively with patients insurance companies and colleagues.

• Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.

• Attention to detail and accuracy in recording collection activities and maintaining documentatio

Working Conditions Required

• Monday through Friday 8:00am to 4:30 pm ET schedule
• Quiet secure stable compliant work station required

Remote

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$17.36 - $24.79/Hourly

Grade

2

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework