Manager, Enterprise Growth (Customer Success)
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 190 - 230
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About Clay
Why is Clay the best place to work
Customers love the product (100K users and growing)
Were growing a lot (6x YoY last year and 10x YoY the two years before that)
Incredible culture (our customers keep applying to work here)
Well-resourced - We raised a $100M Series C in 2025 at a $3.1B valuation and are backed by world-class investors like Capital G (Google) Sequoia and Meritech
Read more about why people love working at Clay here and explore our wall of love to learn more about the product.
Manager Enterprise Growth @ Clay
Were growing our Growth Strategy (Customer Success) team at Clay the group that helps our customers unlock their full potential. Our mission is simple but ambitious: empower every team to use Clay as their growth engine.
As the Manager of our Enterprise Growth Strategy team youll lead a group of world-class strategists who act as trusted advisors to our customers. Youll hire coach and inspire a team that drives meaningful business outcomes builds lasting partnerships and helps our customers turn their biggest goals into reality.
This is a high-impact role youll shape how some of the most innovative companies in the world use Clay to scale and directly influence revenue growth retention and the customer experience.
What Youll Do
Youll be a builder a coach and a connector. Specifically you will:
Hire develop and lead a team of Enterprise Growth Strategists who embody Clays values curiosity creativity and customer obsession.
Foster a culture of learning accountability and excellence where experimentation is encouraged and insights are shared freely.
Motivate your team to build deep trusted partnerships with customers helping them define success and deliver measurable value.
Own key customer relationships yourself setting the bar for engagement advocacy and strategic influence.
Serve as an escalation point and problem-solver helping turn challenges into opportunities for stronger collaboration.
Partner cross-functionally with Sales Product Engineering and Marketing to represent the voice of the customer and shape our roadmap around their needs.
Forecast track and report on KPIs tied to expansion retention and customer health using data to tell a story and guide decisions.
Identify opportunities to innovate and scale our approach to enterprise success designing playbooks frameworks and strategies that amplify impact.
What Youll Bring
Were looking for a mix of strategic leadership operational rigor and deep customer empathy. You might be a great fit if you have:
2 years of experience leading teams in Customer Success Account Management or a similar customer growth function
5 years in customer-facing roles (CSM Account Manager etc.) at a B2B SaaS company
A track record of driving revenue growth expansion and retention
A passion for coaching and developing others you get energy from seeing your team thrive
Exceptional relationship-building and communication skills across both customers and internal teams
The ability to simplify complexity finding creative solutions and guiding your team through ambiguity
A love of systems thinking identifying bottlenecks building scalable processes and driving continuous improvement
A growth mindset and comfort with fast-paced entrepreneurial environments
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Implement your creative growth ideas to build pipeline for your sales team. First, maximize your data coverage with 75+ enrichment tools and our AI agent. Then, use AI to craft the perfect outreach.
