Chief Digital Officer

SUMMARY

The Chief Digital Officer (CDO) is AMPPs senior executive responsible for defining leading and delivering the organizations digital future. This role aligns digital strategy with AMPPs mission products services and global community so that data technology and digital experiences drive member value operational excellence and sustainable growth.

The CDO builds an integrated digital ecosystem across Membership and Community Certification and Accreditation Standards and Research Conferences and Events Learning and Workforce Development Publications and Digital Products and enterprise Data and Analytics. This leader turns fragmented systems into connected experiences modernizes infrastructure and builds a data-first culture while day-to-day operations remain with line leaders and shared services.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

Digital Strategy and Roadmap

• Develop and execute a multi-year digital strategy aligned with AMPPs mission strategic plan and financial goals.
• Define AMPPs target digital architecture including key platforms integrations data flows and experience layers.
• Prioritize and sequence digital initiatives that digitize automate and simplify core business processes and member/customer journeys with clear success measures.

Digital Product and Platform Leadership

• Oversee the design modernization and governance of AMPPs digital platforms including CRM LMS CMS/portals ERP e-commerce certification and accreditation systems event systems community platforms and mobile solutions.
• Ensure digital products and platforms are scalable secure and capable of supporting personalized self-service and omnichannel experiences for members customers and partners.
• Partner with the Chiefs and business line leaders to ensure platforms enable product standards education and research strategies and to develop new digital offerings (e.g. subscriptions data services digital communities toolkits).

Data Strategy and Analytics

• Own AMPPs enterprise data strategy including architecture quality stewardship and governance across systems and business units.
• Build and maintain a unified trusted data environment that supports analytics reporting personalization and evidence-based decision-making at all levels.
• Oversee dashboards analytics tools and predictive models ensuring compliance with data privacy security and regulatory requirements in all regions where AMPP operates.

Technology Transformation and Modernization

• Lead digital transformation of AMPPs technology stack in close partnership with Technology/IT including modernization of infrastructure integrations security and identity management.
• Introduce and scale appropriate use of AI automation and low-code/no-code platforms to improve productivity speed and quality.
• Define and champion a unified experience strategy across digital touchpoints (awareness membership learning certification events engagement) using design thinking and user research to remove friction and improve outcomes.
• Ensure digital experiences reflect AMPPs CLASS values: Connect Listen Anticipate Simplify and Serve.

Governance Budgeting and Leadership

• Establish enterprise-level digital governance for portfolio prioritization funding decisions and risk management.
• Build manage and transparently report on the digital transformation budget linking investments to clear business cases and measurable returns.
• Define and track KPIs for digital initiatives (e.g. adoption utilization revenue impact process efficiency error rates experience scores) and adjust strategy based on results.
• Partner with AMPP leaders to co-design digital solutions drive a digital-first test-and-learn culture and promote collaboration and best practices across teams.
• Serve as a visible ambassador for AMPPs digital vision with staff members chapters owners public agencies and external partners.

Leadership Talent and Organization

• Build and lead a high-performing digital organization including digital strategy product management UX/UI data and analytics and enterprise architecture roles.
• Mentor and develop leaders and staff to increase digital fluency and capability across AMPP.
• Define operating models and interfaces between the digital organization Technology/IT Product/Innovation Marketing Sales and business lines to minimize overlap and clarify accountability.
• Embed AMPPs CLASS values and ethical standards into digital practices including data use privacy and AI adoption.

SUPERVISORY RESPONSIBILITIES

Leads the heads of Digital Product Platform Enterprise Data & Analytics UX/Experience Design and other digital leadership roles as assigned. Works in close coordination with Technology/IT leadership and product heads to ensure digital platforms data and experiences support AMPPs product education standards publications certification accreditation research and events portfolios. Day-to-day operations of business lines and IT infrastructure remain with respective leaders; the CDO owns enterprise digital direction architecture and portfolio performance.

TRAVEL REQUIREMENTS

Up to 2540% travel is required including domestic and limited international trips to support key events customer and member visits standards and committee participation vendor engagements and internal planning meetings.

• Demonstrated executive-level judgment and ability to gain alignment from Chiefs VPs and board-level stakeholders on complex digital and data decisions.
• Proven success leading complex multi-system digital ecosystems and transformation programs across CRM LMS CMS ERP and related platforms.
• Strong understanding of data architecture data governance integration patterns analytics and the use of digital insights to drive business decisions.
• History of building and leading high-performing digital data or platform teams in matrixed global environments.
• Ability to work through influence as well as positional authority aligning diverse stakeholders around shared priorities.
• Strong orientation toward member/customer value lifecycle cost security and field performance.

EDUCATION AND/OR EXPERIENCE

• Bachelors degree in business information systems computer science digital strategy engineering or a related discipline required.
• MBA or masters degree in a related field preferred.
  Minimum 10 years of senior leadership experience in digital transformation digital product management enterprise architecture or technology strategy.
• Proven track record leading enterprise digital roadmaps platform modernization and integration efforts preferably in associations membership organizations certification bodies or learning-focused institutions.
• Experience modernizing legacy systems and migrating to cloud-based API-driven architectures.
• Experience engaging external partners vendors and public-sector or owner audiences on technology and digital topics is preferred.

COMMUNICATION SKILLS

• Strong ability to translate complex technical and data concepts into clear actionable language for executives boards committees staff members and external partners.
• Proven capability in developing concise operating reports digital program updates and board-grade materials.
• Skilled in facilitating cross-functional workshops journey-mapping sessions and vendor negotiations.

MATHEMATICAL AND ANALYTICAL SKILLS

• Proficiency using business math and analytics to evaluate digital investments ROI contribution margin and performance of digital channels and products.
• Comfortable working with dashboards KPIs segmentation analysis and experimentation results to guide strategy and optimization.

REASONING ABILITY

• Adept at defining complex problems collecting data from multiple sources and synthesizing information to make sound digital and data decisions.
• Experienced in managing ambiguity balancing short-term fixes with long-term architecture goals and adjusting plans based on evidence.

OTHER SKILLS AND ABILITIES

• Experience with program and project management practices and efficiency frameworks such as Agile Lean continuous improvement ISO or equivalent.
• Proficiency with Microsoft Office Suite and standard association platforms (CRM LMS CMS marketing automation analytics).
• Familiarity with product management and product operations frameworks and modern experience design tools and practices.
• Experience with cloud platforms integration tools and security standards is strongly preferred.

WORK ENVIRONMENT

This is a remote position with periodic travel required to the corporate offices in Houston and Pittsburgh conferences strategic partner sites and internal locations to support enterprise technology initiatives. The position involves standard business hours with occasional extended hours to support critical projects system implementations or senior leadership engagements. This role may require onsite presence during key technological deployments or organizational events.

PHYSICAL DEMANDS

The physical demands of this role are consistent with those of a typical leadership position. The candidate must be able to sit or stand for extended periods participate in in-person meetings and travel domestically or internationally as needed. Occasional lifting of up to 15 pounds (e.g. laptops presentation materials) and walking through operational or vendor environments (such as data centers or implementation sites) may be required.

EQUAL OPPORTUNITY IN EMPLOYMENT

It is the policy of AMPP to provide equal opportunity in employment for all persons and to recruit select train promote retain and discipline without regard to race color sex age disability religion sexual orientation or national origin.

AMPP complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources via email at .

Further it is the policy of AMPP to maintain a professional workplace in which individuals are respected and work in an environment free of harassment including verbal or physical conduct that does not create an intimidating or hostile environment for candidates and/or employees.