Software Engineering Manager, AI Agents

Available Locations: Bengaluru

Why This Role Matters

Lead the team building industrial scale AI agents that transform how Cloudflare supports millions of customers worldwide. This isnt research. Your teams code powers real customer interactions from day one at global scale.

Youll assemble Cloudflares cutting edge stack into production agents while building and mentoring a world class engineering team in one of the worlds most vibrant tech hubs.

Your Impact

Team Leadership & Development

• Build coach and scale a team of 4 to 8 senior engineers
• Create structured mentorship programs and clear career pathways
• Foster a culture of continuous learning with skills focused development
• Champion diversity and build an inclusive team environment
• Conduct regular 1:1s focused on growth and professional development

Technical Excellence

• Drive architectural decisions for agent systems on Workers platform
• Set engineering standards for quality performance and reliability
• Own SLOs for latency errors cost and success metrics
• Lead code reviews ensuring crisp PRs and comprehensive testing
• Balance innovation with pragmatic delivery timelines

Delivery & Execution

• Ship production features every two weeks
• Partner with Support Success Product Security and Data teams
• Drive metrics that matter: time to first response resolution time automation rate
• Implement robust on call processes with clear incident ownership
• Ensure transparent progress tracking with no mystery boxes

Technical Stack Youll Own

Your team will build on Cloudflares global edge platform:

• Core Platform: Workers Durable Objects for state management
• AI/ML Stack: Workers AI AI Gateway Vectorize for semantic search
• Data Layer: KV R2 D1 Postgres for configuration and persistence
• Integration: Agent SDK MCP function calling Queues Pub/Sub
• Security: Zero Trust WAF API Shield DLP policies

Must Have

• Proven track record leading engineering teams that ship production systems
• Strong experience with Cloudflare platform or similar edge/serverless architectures
• Deep understanding of modern agent patterns and LLM application development
• Excellence in TypeScript or Rust with expertise in async performance optimization
• Experience with AI/ML tooling: prompts evals safety systems observability
• Track record of building high performing teams in Indias tech ecosystem
• Ability to communicate complex technical concepts to diverse stakeholders

Nice to Have

• Experience with Workers AI AI Gateway and Vectorize in production
• Salesforce or Service Cloud integrations expertise
• Security depth: prompt injection protection PII handling secrets management
• Experience leading distributed or remote engineering teams
• Background in customer support or service automation domains

Why Join Cloudflare India

Global Impact from Bangalore: Your teams work will serve tens of millions of Internet properties across 300 cities worldwide. Few companies offer the chance to build AI at this scale.

Career Growth Trajectory: As an early leader in our India AI initiative youll have exceptional visibility and the opportunity to shape Cloudflares global AI strategy. Clear paths to senior leadership roles.

World Class Tech Culture: Work with cutting edge technologies in AI edge computing and distributed systems. We invest heavily in learning and development with access to conferences training and mentorship from global experts.

Work Life Integration: Flexible hybrid model with state of the art Bangalore office featuring collaboration spaces wellness facilities and amenities. We understand the importance of balance.

Competitive Rewards: Industry leading compensation equity participation comprehensive benefits and recognition programs that celebrate both individual and team achievements.

Leadership Philosophy We Value

• Empowerment over Control: Build autonomous teams that own outcomes
• Transparency in Communication: Clear information flow up down and across
• Continuous Learning Mindset: Stay curious experiment share knowledge
• Data Driven Decisions: Measure truth iterate based on evidence
• Inclusive Leadership: Build diverse teams where everyone can thrive

The Opportunity

This is more than a management role. Its a chance to build the future of AI powered customer service while developing the next generation of engineering leaders in India. Your team will set the standard for how companies worldwide think about automated support.

Join us in revolutionizing how millions of businesses interact with Cloudflare. Build something that matters with a team that will define the future.

Ready to lead the AI revolution from Bangalore Apply now and lets build the future together.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.