Center Manager

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to: Associate Director of Operations (ADO)

Direct Reports: All center positions except quality personnel

RESPONSIBILITIES:

Oversee center operations including achieving production goals monitoring net yields and implementing improvement plans.

Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.

Ensure compliance with all Company SOPs and applicable federal state and local regulations.

Lead financial management activities including annual budget planning achieving monthly financial goals and overseeing accurate cash handling and reporting.

Escalate quality concerns to the Associate Director of Operations.

Analyze performance data to improve quality efficiency and profitability and implement corrective action plans.

Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.

Enforce health safety and environmental (HSE) policies and OSHA requirements while ensuring all team members are trained on safety practices.

Lead HR functions including recruitment training development performance management and terminations while minimizing turnover and adhering to policy.

Manage local marketing and advertising activities to ensure understanding of promotional goals.

Represent the center in the local community and with local partners vendors and media outlets.

Safeguard the confidentiality of all employees donor and center information.

KEY DELIVERABLES:

Reduce operational waste losses and variability by implementing lean practices.

Enhance digital and operational capabilities aligned with CSLs roadmap.

Foster a world-class environment for employees donors and communities.

Ensure safety through rigorous quality control donor screening and safety audits.

JOB SPECIFICATIONS:

Education

Bachelors Degree preferred OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience

Minimum of 2 years of experience in a management role responsible for overseeing the activities of others required.

Additional Requirements

Knowledge of industry regulations and compliance practices

Proficiency in English (written and verbal)

Physical and Mental Requirements

Reach bend kneel and use fine motor skills to lift up to 25 lbs.

Standing and walking required up to 100% of the time.

Occasional overnight travel (up to 10%).

Exposure to bloodborne pathogens hazardous chemicals and extreme temperatures.

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