Supervisor, Patient Access Full-Time Day Shift 22424

Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality compassionate care to our diverse community. As a leading healthcare provider we offer a supportive and inclusive work environment. If youre passionate about making a difference and thrive in a collaborative setting New Bridge Medical Center is looking for a Patient Access Supervisor .

Job Duties

Oversees the daily activities of the Patient Access department with special emphasis on the outpatient registration and Centralized Scheduling Department to ensure department standards. Will be responsible for the timely collection of demographic financial and regulatory information to conduct an assessment of the hospitals financial and compliance risk related to the delivery of patient care. These functions include timely collection of patients copays and deductibles.

Upon the recommendation of the Training Coordinator will educate the staff of any changes pertinent to their job duties and responsibilities and will provide guidance as necessary.

Responsible for ensuring that all Patient Access employees adhere to the hospital Time and Attendance Policy and if necessary will initiate any disciplinary action.

Will ensure that pre-registrations are maintained for at least an 85% level for both the Medical and Behavioral Clinics.

Assists with and responds to escalated customer calls. Investigates and resolves complaints questions and concerns in a professional manner taking corrective action in those situations requiring immediate intervention.

Supervises and assists with the orientation of new employees. Will ensure that employees are trained to effectively and efficiently perform their job duties especially during their probationary period.

Will conduct monthly coaching reports for existing employees and if necessary make recommendation for retraining.

Works closely and professionally with Nursing and Ancillary departments in an effort to maintain a team approach.

Cultivates a culture of excellence proactivity and accountability.

Creates a daily census report and records and tracks analytics on this data.

Develops/reviews weekly staffing matrix:
i. Informs Director of projected staffing deficits/excesses
ii. Suggests alternative staffing strategies

Ensures delivery of excellent customer service resulting and improving patient satisfaction scores Press Ganey for the department and the institution.

Re-arrange staff to accommodate patient volume in various outpatient areas. Look at delays in Registration and determine remedies. Will work as a team member when necessary to ensure service level goals are met.

Ensures that all consents are completed and properly scanned in the EMR.

Understands and adheres to the Medical Centers Code of Conduct.

Familiar with the Medical Centers Mission Vision and Values Statements
Maintains established departmental policies and procedures objectives quality assurance program safety environmental and infection control standards.

Requirements

Good oral and written communication skills.
Good interpersonal skills.
Speaks reads and writes English to the extent required by the position.

Other Duties

Performs other related duties as required.

Position Qualifications
2-3 years previous Patient Access or Revenue Cycle supervisory experience preferred.

Education

Bachelors degree in a healthcare related field or suitable combination of education and experience required.

Job Setting/Physical Demands

Admitting Department; contact with staff patients family.
Mainly sedentary with occasional reaching stooping bending kneeling crouching

Salary commensurate with experience within posted range

$60000-$80000/ Year

We provide a comprehensive benefits package including a competitive medical dental and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days personal time sick leave and nine paid holidays. Additionally we are committed to the personal and professional growth of our employees offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Required Experience:

Manager