Manager, Service Operations

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Number of Openings:

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Position Overview:

Job Description:

Major Job Functions

Organizational Leadership

• Lead and manage staff including recruitment onboarding coaching mentoring and performance feedback

• Foster a safe healthy workplace by ensuring compliance with all safety policies and practices

• Support employee growth and development opportunities to build future talent

Operational Management

• Plan schedule and manage service workload and resources to meet customer expectations

• Oversee and monitor the work order process to ensure accuracy and efficiency

• Identify and implement opportunities to improve service delivery and operational performance

• Manage service operations and assets to achieve optimal financial results aligned with corporate strategy

• Provide effective planning management and reporting of service financial results assets and facility requirements

Core Competencies

• Customer Focus: Build strong relationships and deliver customer-centric solutions

• Commercial Mindset: Apply financial and business acumen to drive results

• Decision Quality: Make sound decisions in complex ambiguous environments

• Cultivates Innovation: Embrace change and champion new ideas and solutions

• Drives Results: Set priorities and execute plans with urgency and accountability

• Develops Talent: Build strong teams and future leaders

• Situational Adaptability: Adjust approach to fit changing circumstances

• Courage: Address challenges head-on and communicate with clarity and conviction

Education & Experience

• 510 years in a mechanical service environment

• Supervisory or team leadership experience

• Experience working in a unionized environment with knowledge of collective agreements

• Strong verbal and written communication skills

• Excellent interpersonal skills with the ability to build strong relationships

• High attention to detail and accuracy

• Strong time management and organizational skills

• Proven leadership coaching and mentoring capabilities

• Proficiency in MS Office Suite and service support systems

• Sound knowledge of current products services and Caterpillar dealer relationships

• Understanding of service agreements and warranty practices

• Knowledge of Finnings work order cycle Leaders in Action and collective agreements

• Adherence to Finning policies and safety standards

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.