Epic IT Support Analyst
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Job Location:
Morris Plains, NJ - USA
Yearly Salary:
$ 70000 - 90000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Epic IT Support Analyst
Seeking an Epic IT Support Analyst to manage and optimize internal systems including an Agency Management System (EPIC) a lead management platform and other technology resources. This role ensures systems remain current with releases and patches supports user adoption of new features and maintains documentation in shared locations.
Responsibilities
Manage updates releases and patches for EPIC and related internal systems
Oversee rollout of new EPIC features and enhancements
Serve as a technical resource for system and login inquiries
Maintain documentation of procedures and guidelines within shared folders
Collaborate with internal teams to improve system functionality and user experience; partner with training resources to update workflows
Provide maintenance and administrative support for the lead management system
Assist with data integrations between internal systems
Support reporting needs across platforms
Act as liaison between the agency and broader IT resources
Assist with IT and cybersecurity compliance efforts
Perform additional duties as assigned
Requirements
High school diploma or GED required; bachelors degree in IT Computer Science or related field preferred
Prior experience in an insurance environment preferred
IT experience strongly preferred
Experience with EPIC or other agency management software preferred
Familiarity with lead management systems preferred
Proficiency with Microsoft Office applications
Strong problem-solving and communication skills
Ability to work both independently and collaboratively
Knowledge of cybersecurity principles and compliance standards
Strong attention to detail and ability to multitask
Basic math competency (percentages fractions etc.)
Ability to use standard office equipment
Compensation & Benefits
Estimated base salary range: $70000 $90000 annually (based on skills experience and qualifications)
Competitive benefits package 401(k) paid time off professional development opportunities etc.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Required Experience:
IC
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
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