Automobile Technician (Bangalore)
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Opening: Automobile Service Champion
About Client:
Our client is a leading Indian multinational ride-sharing company with a diverse portfolio that includes financial services and cloud kitchens.
Role: Automobile Service Champion
Roles and Responsibilities:
- Customer Handling
- Greet customers with a smile and maintain a professional and courteous demeanor
- Verify service requests and capture customer feedback in the system
- Communicate effectively with customers regarding repair updates
- Greet customers with a smile and maintain a professional and courteous demeanor
- Diagnosis
- Analyze and diagnose scooters to determine necessary repairs
- Update diagnosis reports in the Workshop Management System (Getafix)
- Perform repairs and final inspections based on customer feedback
- Analyze and diagnose scooters to determine necessary repairs
- System Handling
- Track customer complaints in Zendesk and update the system in real-time
- Operate the Workshop Management System (Getafix) with 100% adherence
- Update operational status and estimated time of arrival in CRM and WMS systems
- Conduct deep diagnosis of scooter health in the Telematics Command Centre
- Track customer complaints in Zendesk and update the system in real-time
- Technical Repairs
- Possess comprehensive knowledge of OLA scooters
- Capable of repairing or replacing all scooter parts
- Stay updated on OLA technical curriculum and EV news bulletins
- Possess comprehensive knowledge of OLA scooters
- Process and Operational
- Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters
- Handle invoicing and payment collections
- Maintain service bays in a clean and serviceable condition
- Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters
- Parts Operation
- Audit inventory and ensure alignment between system and physical inventory
- Perform Goods Receipt Note (GRN) and maintain inventory at the Experience Centre
- Manage warranty part reverse logistics to the main workshop
- Audit inventory and ensure alignment between system and physical inventory
- Safety and Compliance
- Adhere to uniform and protective gear requirements during scooter repairs
- Properly use protective gear and handle tool kits during repairs
- Ensure availability and readiness of fire-fighting equipment
- Adhere to uniform and protective gear requirements during scooter repairs
Requirements
Requirements:
- Only Male candidates
- Minimum qualification: 12th/diploma/ITI/graduation/post-graduation
- Minimum experience: 1 year in the automobile service sector
- Location: Bangalore
Benefits
Upto 2.76lpa CTC including PF ESIC
Required Skills:
Requirements: Only Male candidates Minimum qualification: 12th/diploma/ITI/graduation/post-graduation Minimum experience: 1 year in the automobile service sector Location: Bangalore
Company Industry
Airlines and Aviation / Aviation and Aerospace Component Manufacturing
Key Skills
- Crew Management
- Healthcare
- Heavy Bus Driving
- Attorney At Law
- IT Service Desk
