Desktop Support Engineer L1 EG
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer L1 to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
Location: New Cairo Festival City Cairo Egypt
What Youll Do:
- Provide first/second level desktop support for hardware software and application issues both locally and remotely including troubleshooting documentation and ticket management.
- Install upgrade maintain and repair desktops laptops printers and authorized software applications (Windows OS Microsoft Office Cisco Jabber etc.) including basic support for Mac systems.
- Collaborate with supervisors managers and third-party vendors to resolve complex issues ensure operational consistency and provide guidance to other Band 1 technicians.
Requirements
What you need:
- 23 years of experience in Windows desktop support.
- Knowledge of multiple Windows operating systems (XP 7 8.1 10) and Microsoft Office suites.
- Basic understanding of Mac OS networking fundamentals and servers.
- Experience with troubleshooting hardware printers peripherals and network connectivity.
- Strong communication documentation and problem-solving skills including familiarity with ticketing systems.
Benefits
Why Join Us
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
