Senior Help Desk Specialist

Catonsville, MD - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: (Senior) Help Desk Specialist

Location(s):

615 Morgnec Road Chestertown MD 21620
5111 Buckeystown Pike Frederick MD 21704

Hours: Regular Full-Time

Salary: $40000

The Help Desk Specialist Senior shall in cooperation with other MDOT SHA end-user technicians work with MDOT SHA staff and IT liaisons. Supporting the needs of the end-user and the Tier 1 service desk. This includes:

Primary Responsibilities

Assist the desktop staff with daily end-user support including replacement and imaging of computers laptops thin clients and tablets.
Work with the assigned lead for all desktop-related projects to assist in user testing. Identify and document all applications and software to be tested work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.
Installation and troubleshooting of printers plotters and copiers.
Review existing procedures to assist in developing new IT solutions which would improve productivity and end-user workflow.
Attend and participate in desktop support staff meetings or other meetings within MDOT SHA as a representative of the desktop team as required.
Participate in knowledge transfer activities such as background and status update meetings background and status update emails or job shadowing occurring on the reassignment of a project resource from one task/project to another (either permanent or temporary transfer).
Attend network section desktop section service desk and or IT liaison meetings and other meetings upon request.
Assist in the review and/or recommendations of hardware and/or software evaluations including Commercial-off-the-Shelf (COTS) software as needed
Assist in research efforts supporting the technical services division as needed.

Position Requirements

Minimum Requirements:

At least two (2) years of experience in the following technical areas:

General Experience: Two (2) years of experience in a computer-related field.

Prior senior level experience in each Office 365 Microsoft Outlook 2003 McAfee virus scan LAN Desk Adobe Acrobat Cisco VPN software and imaging software.
Prior senior experience using service desk software (opening documenting closing follow up on service calls).
Prior senior level experience troubleshooting repairing installing upgrading and reconfiguring each of the following items: PCs laptops thin clients stand-alone printers and networked printers stand-alone and networked scanners and copiers.
Prior experience using Email/ Scheduling: Microsoft Outlook.
Prior experience with Active Directory including troubleshooting PC and Microsoft hardware or software.
Prior experience installing and configuring desktop operating systems: Windows 7 Windows 10 & Office 365.
Prior experience installing and configuring server operating systems: Windows 2012.
Prior experience installing and configuring Microsoft Active Directory services.

Education:

Associates degree from an accredited college or university in Computer Science Information Systems Business or other related technical discipline.
A Bachelors Degree in one of the above disciplines equals one year specialized and two (2) years general experience.
An additional year of specialized experience may be substituted for the required education.

Specialized Experience: One (1) year of experience administering multi user shared processor systems and data communications networks

Why JASINT

At JASINT we are proud to boast a together we can attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and thats why we are seeking you!

We understand and respect the dedication and sacrifice that is required to serve our nations greatest efforts and our commitment in turn is to support YOU!

JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k health dental vision flexible spending accounts (HSA/FSA) STD/LTD professional development tuition reimbursement spot award recognition PTO Holidayseven 2 additional floating holidays to use at your discretion!

*** JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT!***

JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing or service in the military. Equal employment opportunity applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfer leave of absence compensation and training.

Required Experience:

Senior IC

Job Title: (Senior) Help Desk SpecialistLocation(s): 615 Morgnec Road Chestertown MD 216205111 Buckeystown Pike Frederick MD 21704 Hours: Regular Full-TimeSalary: $40000The Help Desk Specialist Senior shall in cooperation with other MDOT SHA end-user technicians work with MDOT SHA staff and IT liais...