Application Engineer

Datacolor a global leader in color management solutions provides software instruments and services to improve the precision performance and efficiency of your color workflow. For over five decades Datacolor has earned our reputation as a trusted leader by delivering unmatched capabilities that rapidly address the full spectrum of color challenges in textile and apparel paint and coatings automotive plastics photography and videography and other industries.

Our global teams provide sales service and support in over 100 countries throughout Europe the Americas and Asia. For more information visit.

Datacolor is actively seeking a talented Application engineer to join our global workforce.

Position Summary:

The Application engineer provides technical and color-management support diagnoses software issues and assists customers via phone email and remote access. The role requires 26 years of color-management experience strong communication skills and proficiency with Windows and color matching systems. Occasional onsite support may be needed.

Essential Duties and Responsibilities:

This role will perform but is not limited to the following responsibilities:

Provide technical support to end-users via phone through the use of Salesforce software or via remote PC connection.

Gather customers information and determine the issue by evaluating and analyzing the symptoms.

Diagnose and resolve technical software issues.

Research required information using available resources.

Follow standard processes and procedures to document issues.

Identify and escalate priority issues per client specifications.

Redirect problems to appropriate support resource

Accurately process and document call transactions using a computer and Salesforce software.

Follow up and make scheduled call backs to customers where necessary.

Conduct telephone email and web support on a regular basis and will be responsible to help solving color related problems at customer sites.

Occasional travel may be required to assist customers onsite

Requirements/Qualifications:

2-6 years Industry Experience in color management (an industry specific degree e.g. Textile Paint Plastic or Printing will be taken into consideration as some job experience).

Proficient in Windows Software working knowledge of PC (Microsoft Office Windows)

Bachelors degree preferred (Industry experience equivalent will be considered).

Must be a team player and capable of working independently.

Excellent presentation/communications skills.

Six-month trial period to reach Application Specialist Requirements.

Proficient in the use of Color Matching systems and Color Quality Control Systems (Datacolor preferred).

Experience in Paint (Preferred) or Plastic/Ink industry

Location:

This role is based in NSA and is a remote or hybrid role in line with current company policy.

Our Core Values:

Learn understand and live the Datacolor Core Values of Customer Focus Execution Ownership Teamwork Learning Ethics and Passion.

Our Core Competences

We believe Communication Adaptability and Problem Solving are core competencies that all our employees consistently demonstrate.

Salary Range:

Total compensation budget of $60000$80000.

This job posting includes a pay range reflecting the salaries or hourly rates that Datacolor anticipates it might offer for the specified role at the time of posting. Typically Datacolor aims to hire for this position at the midpoint of the range. However in exceptional cases where an external candidate possesses significantly higher experience credentials or expertise than expected Datacolor may consider offering a salary or rate towards the upper end of the range. Additionally Datacolor welcomes applications from candidates with less experience as we believe in providing opportunities for growth and development.

Your Benefits:

Datacolor is committed to rewarding your dedication with an attractive compensation package. We offer an environment that fosters personal and professional growth where your ideas matter. Our flat hierarchy ensures easy access to everyone promoting collaboration and innovation.

Interested:

• Want to work in a company focused on innovative color management solutions
• Looking for flexibility and autonomy in a global and diverse company
• Want to be able to make daily connections with people all over the globe
• Do you want to work in an open and informal atmosphere where your personal input is valuable

Do not hesitate and join Datacolor if the answer is yes! Apply through is an Equal Opportunity Employer.

Offers of employment made by the company are contingent upon satisfactory completion of one or all of the following: a background investigation education verification and reference check.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information please review theKnow Your Rightsnotice from the Department of Labor.