Senior Quality Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Title:Senior Quality Manager

Contract: Permanent

Salary: 84857 - 106071

Location: Peterlee County Durham

Hours: Full-Time 36.50

Travel: Up to 5%

Hiring Manager: Jason Maw

About Caterpillar Peterlee

Caterpillar Peterlee is the worldwide source of Cat Articulated Trucks currently producing an 8-model range used in many industries including mining construction and aggregates. The facilitys manufacturing activities use the latest computer analysis techniques robotic technology and automated dump body paint plant. Machines from the site are shipped to customers around the world.

Benefits:

• 25 days annual leave

• Up to 31% annual bonus

• Contributory pension scheme - Caterpillar will double the employees contribution Up to 10%

• Monthly Car Cash Allowance

• Contributory share scheme - Caterpillar will match 50% of the employees contribution.

• Optional flexible benefits including access to family health and dental care plans EV car lease holiday purchase.

The Opportunity

This role leads end to end quality for the entire Articulated Truck product line at Caterpillar Peterlee with responsibility for ensuring that products processes and services meet customer and regulatory requirements.

Primary Roles/Responsibilities include but not limited to:

• Develop implement monitor and optimize quality assurance processes to ensure compliance with ISO standards industry regulations and internal policies.

• Design and maintain systems to ensure products and services meet regulatory and customer requirements.

• Manage supplier quality and customer relationships including post-sale support for up to two months.

• Gather and interpret client requirements define product/service specifications and ensure expectations are met to drive customer satisfaction.

• Lead internal and external audits analyze deviations and implement corrective actions.

• Track KPIs analyze data and report on quality performance and outcomes.

• Drive continuous improvement programs to enhance efficiency reduce defects and optimize processes.

• Collaborate with operations engineering and product support teams to resolve issues and improve overall customer experience.

• Recruit develop and lead staff to achieve organizational goals and embed a strong quality culture.

• Oversee calibration and maintenance of equipment across the facility.

• Manage financial responsibility for the full Quality function.

• Support product and process development initiatives across the facility.

Degree Requirement
Degree or equivalent experience desired

Skills experience & qualifications you will have:

Decision Making and Critical Thinking: Level Extensive Knowledge:

Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Influencing: Level Extensive Knowledge

Knowledge of effective influencing tactics and strategies; Ability to impact decisions within and outside own organisation

Planning and organising: Level Extensive Experience:

Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.

Problem Solving: Level Extensive Experience:

Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Quality Management Systems (QMS): Level Working Knowledge:

Knowledge of Quality Management Systems (QMS) functions features and capabilities; ability to design implement test and maintain Quality Management Systems to consistently meet customer requirements and regulatory compliances.

Relationship Management: Level Extensive Knowledge

Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Strategic Thinking: Level Extensive Experience:

Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top candidates will have:

• Extensive experience in Quality Management in a Heavy Manufacturing Environment and a proven deep understanding of Large manufactured machinery and manufacturing processes

• Supplier & Customer Quality Management & Development Experience.

• Prior Six-Sigma Experience

• Knowledge of industry regulatory compliance relating to emissions & noise directive

• Experience in Lean Manufacturing with a focus on Built in Quality.

• Strong collaboration skills across multiple teams roles and cultures in a matrix organization extensive experience working with global teams.

• Ability to work effectively across hierarchical levels and geographies.

• Proven track record in leading and developing high-performing teams with a demonstrated ability to manage and grow talent effectively with focus and knowledge on Health and Safety.

Please note: Due to the Christmas Break your application may not be reviewed until the new year with interviews to be held starting from January 2026.

What You Will Get

We look forward to welcoming the successful candidate to our dynamic diverse and friendly team. We have a culture of openness autonomy support and personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed. #LI

Pending the number of applications the criteria for the position may be enhanced to facilitateshortlisting.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate yourqualifications and experience on your CV relevant to the criteria outlined.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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