FLEX Director of User Experience Design

This is a temporary position. Remote local to MI office preferred.

JOB SUMMARY

With every journey travel has the power to shape us and our world. Begin your journey as the Director of User Experience at Marriott International voted 26 years in a row as one of Fortunes 100 Best Companies to Work For. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

In this design leadership position you will play a critical role in creating industry-leading experiences for ourmobile app products. The ideal candidate must be able to think strategically bring stellar UX and design skills and implement at scale all while sparking delight and advancing cohesion across the travel journey.

As part of an agile cross-functional product team the Director of User Experience & Design will work closely withfellow user experience leaders product managementengineers and other designers to deliver data-driven best-in-class product help drive the vision for how the account profile and trips experiences come to life in our mobile app products. The ideal candidate for this role will have experience that is rooted in an empathetic understanding of both the consumers physical and digital environments and how they impact the design of the Marriott Bonvoy App.

This position requires the ability to produce design as well as direct designers including internal associates contractors and agencies driving the creative process from concept through design documentation and execution.

A strong portfolio rooted in mobile app design is critical for this role.

CANDIDATE PROFILE

Education and Experience

• 8 years of relevant UX/product design experiencewith demonstrated ability to manage others
• 4 year undergraduate degree in relevant discipline
• Strong portfolio that showcases UX and interaction design visual design aesthetic anduser centered thinking
• Proven experience designing for mobile apps
• Good mix of UX/UI visual design and interaction design expertise
• Proven ability to translate complex design challenges into clear user-friendly experiences
• Collaborative highly organized and strong attention to detail
• Strong written verbal interpersonal and presentation skills
• Strong stakeholder management skills and flexibility to thrive in a fast-paced environment

Youre exactly who were looking for if you:

• Possess exceptional visual design skills and a great sense of aesthetics
• Can balance user business and technical needs
• Obsess over the details of the interaction visual and motion design as well as documentation for a design
• Lead with a user-centric mindset
• Solve problems holistically across channels for a seamless experience
• Thrive on creating innovative solutions to challenging user and business problems
• Value deadlines set realistic expectations around them and then meet them
• Ability to solve problems quickly think creatively and drive speed-to-market delivery while optimizing outcomes
• Comfortable with a culture of feedback and regular opportunities to critique and be critiqued
• Demonstrate self-confidence energy and enthusiasm in leading and influencing teams

Nice to Have:

• Experience with motion design and animation
• Experience with major large-scale global digital apps or web sites within the commerce or travel space
• Ability to balance the science behind the data and the creative idea in front of you
• Have superior communication and interpersonal skills including facilitation presentation storytelling

CORE WORK ACTIVITIES

Responsibilities:

• Produces sketches wireframes flows designs motion specs prototypes and/or presentations as needed
• Produces innovative high-level design concepts and when needed development-ready designs
• Ensures a quality experience on live digital products by participating in the user acceptance testing process
• Employs user testing and research to inform your design work and thinking
• Presents and clearly communicates design solutions and rationale to Digital Leadership
• Engage in critiques as well as share new learnings and case studies
• Respects and contributes to the evolving design system

Demonstrating and Applying Discipline Knowledge:

• Presents outstanding design concepts backed by best practices user behavior and data
• Clearly explains design strategy and interactions to potential users your team and stakeholders
• Identify future opportunities by keeping up to date with design trends societal shifts and new technology
• Be a thought partner providing recommendations on UX and UI enhancements across iOS and Android
• Have a passionate focus on the needs of the guests around the world using inclusive design skills and methods
• Partner closely with engineers to understand technology capabilities bring your designs to life and achieve high quality shipped product
• Provides subject matter expertise including design functionality and interaction patterns to help meet department and company goals and KPIs

Measurement & Analytics

You value data or insight over opinion by basing decisions on metrics segment data and user research findings and insights.

• Delivers measures and improves designs based on quantitative and qualitative feedback using various user research methodologies
• Comfortable with multiple qualitative and quantitative research methods like surveys usability testing multivariate testing A/B testing etc.
• Breaks down designs into options/variables for A/B or multi-variate testing

Managing Work Projects and Policies

• Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)
• Successfully manages multiple assignments at once
• Accepts critique and critiques work of others in a helpful and professional manner

Additional Responsibilities

• Works independently with minimal supervision but knows when issues should be escalated to manager
• Develops relationships with members of other teams and leverages those relationships to answer questions
• Presents work with clarity and confidence; explains complex matters so that others can understand them

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.