Apartment Manager

Summary

The Apartment Manager at Congregational Place a senior living community operated by Retirement Housing Foundation (RHF) is responsible for the comprehensive management and daily operations of the congregational place. This role ensures the well-being safety and satisfaction of all residents while maintaining full compliance with federal state and local regulations. The manager provides exceptional customer service oversees facility operations and fosters a supportive inclusive community environment for seniors. Collaboration with maintenance leasing resident services and external partners is essential to create a welcoming well-maintained and compliant congregational living environment.

Duties and Responsibilities

Operations:

• Oversee all aspects of daily operations for the congregational place including resident relations leasing and facilities management.

• Ensure compliance with all federal state and local housing regulations (including HUD and LIHTC requirements) specific to congregational living environments.

• Develop implement and monitor annual budgets ensuring financial health by managing expenses and maximizing occupancy.

• Supervise maintenance staff and coordinate vendor services for repairs renovations and preventative maintenance to ensure a safe clean and functional environment.

• Conduct regular inspections of the congregational place including common areas resident units and outdoor spaces to ensure adherence to safety cleanliness and regulatory standards.

• Review and approve purchase orders invoices and other financial documents related to the operation of the congregational place.

Leasing and Occupancy:

• Manage all leasing activities: market available units conduct tours process applications and ensure timely move-ins and move-outs.

• Ensure all lease agreements comply with RHF policies and affordable housing regulations including eligibility requirements for senior and affordable housing.

• Monitor and maximize occupancy rates through proactive leasing efforts and resident retention strategies.

• Coordinate with maintenance to ensure vacant units are promptly prepared for new residents.

Resident Relations and Community Engagement:

• Foster a positive inclusive and supportive community atmosphere by organizing and supporting resident activities events and services tailored to the needs of seniors.

• Address resident concerns mediate disputes and resolve issues promptly and professionally to ensure resident satisfaction and well-being.

• Serve as a liaison between residents and RHF leadership communicating feedback suggestions and concerns.

• Provide exceptional customer service to residents and their families maintaining a welcoming and respectful environment at all times.

• Collaborate with the Resident Service Coordinator to ensure residents have access to necessary social health and supportive services.

Compliance and Reporting:

• Maintain strict compliance with all HUD LIHTC and other affordable housing program regulations including timely completion of income certifications and annual recertifications.

• Maintain accurate organized records of leasing financial transactions maintenance activities and resident interactions.

• Prepare and submit required reports to RHF leadership and regulatory agencies.

• Coordinate and oversee audits inspections and reviews by regulatory bodies or funding sources ensuring the congregational place meets all standards and guidelines.

• Stay updated on changes in housing regulations and best practices to ensure ongoing compliance and operational efficiency.

Qualifications

Education and Experience:

• High school diploma or equivalent required; post-secondary education in property management business administration or a related field preferred.

• Minimum 3 years of experience in property or congregational place management preferably within senior living affordable housing or multifamily environments.

• Demonstrated experience with HUD LIHTC and other affordable housing programs is preferred.

• Proven experience managing budgets financial reporting and facility operations.

Skills and Abilities:

• Strong leadership and organizational skills with the ability to manage teams and work effectively with a diverse resident population.

• Excellent written and verbal communication skills for interaction with residents families staff and external partners.

• Proficiency in property management software (such as Yardi RealPage) and Microsoft Office Suite (Word Excel Outlook).

• Strong analytical and problem-solving skills with the ability to manage complex situations and make sound decisions.

• Ability to work independently prioritize multiple tasks and adapt to a fast-paced environment.

Other Requirements:

• Ability to work flexible hours including weekends and evenings as needed to support community events or respond to emergencies.

• Valid drivers license and access to reliable transportation.

• Must successfully pass a background check and drug screening.

Physical Demands and Work Environment

• Primary work is performed in an office setting within the congregational place with frequent tours and inspections of resident units common areas and outdoor spaces.

• Must be able to sit stand walk and perform tasks requiring manual dexterity and visual acuity.

• Ability to lift up to 25 lbs. and occasionally perform physical tasks related to facility management.

• Work environment is typically climate-controlled but may involve exposure to various weather conditions during outdoor inspections or activities.

Compensation:

Actual base salary considers several factors including but not limited to geography job-related knowledge experience and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt (Full-Time 20 Hours/Week) so will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $25.00- $26.50 per hour

Benefits:

• Competitive pay
• Health dental and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF

At RHF we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services RHF is a mission-driven organization that focuses on the well-being independence and dignity of every resident we serve. We offer a collaborative and supportive work environment opportunities for professional growth and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve livesbecause at RHF we believe in making every day better for those who need it most.

Required Experience:

Manager