Future Opportunities Payroll Advocate

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

Submit your interest to join our CX team!

Gusto is seeking customer experience professionals who thrive in a fast-paced consultative environment and are interested in being considered for future start dates in 2026. If youd like to be considered for future opportunities with our team please complete the form below and upload your resume.

While start dates are still being determined for 2026 wed love to connect! Does this sound like you Apply below!

About the Role:

Gusto is seeking motivated customer-centric professionals interested in being considered for future payroll customer experience opportunities in 2026. These roles are ideal for customer-facing payroll professionals who thrive in a fast-paced consultative environment and are passionate about helping small businesses succeed.

As a Payroll Advocate you will act as the single point of contact for all support inquiries enhancing user experience and serving as a subject matter expert for Gustos core products. You will guide customers through our newest product features provide proactive customer education and support move quickly to strategize and creatively solve problems act as an advocate to influence our product decisions and roadmap and holistically support the customer/Gusto partnership. Youll address and solve real problems and deliver an exceptional customer experience to build trust and loyalty to Gusto.

Heres what youll do day-to-day:

• Own the customer journey by building trust rapport and partnership with customers through inbound and outbound phone email and Zoom interactions.
• Provide passionate opinionated consistent expert reliable support as a point of contact for payroll and benefits inquiries.
• Leverage AIassisted tools to accelerate research and communication while upholding accuracy compliance and Gustos voice.
• Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn using your product knowledge and unique understanding of each individual customer.
• Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.
• Partner with your customers and cross-functionally to unblock points of friction proactively address potential concerns and build an understanding of individual team needs and processes.
• Think creatively pivot quickly live in ambiguity and collaborate strategically. You will be required to expand your critical thinking skills and creatively problem-solve across all areas of the business with an understanding of a variety of stakeholders and needs.

Heres what were looking for:

• 3-6 years of customer experience with 1 years of full-time experience in Payroll.
• Account Management experience preferred.
• Proven ability to proactively and reactively support customers driving their success happiness and loyalty through expert guidance and creative problem-solving.
• Ability to synthesize and communicate complex subjects clearly and effectively both verbally and in writing with customers and internal partners.
• Experience with Salesforce Zoom Google Suite Google Calendar Gmail and Chili Piper.
• Excels in balancing inbound calls scheduled meetings and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.

This posting represents a general talent pipeline that spans multiple levels within our CX team. Final compensation will be determined based on the specific role level and experience alignment. The estimated compensation range for these roles is $21.00$35.00 per hour.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.