Global Onboarding Experience Consultant

Bogotá - Colombia

Monthly Salary: Not Disclosed

Posted on: 23 days ago

Vacancies: 1 Vacancy

Job Summary

Requisition ID: 243886

Thanks for your interest in ScotiaGBS the best campus in Bogota.

Join a purpose driven winning team committed to results in an inclusive and high-performing environment.

Purpose

Contributes to the overall success of the Global HR Operations globally ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.

Support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals.

Monitors and triages requests received via our Case Management System to ensure responses are provided with established SLAs.

Liaise with partners to maintain the integrity of the ScotiaContractor and ensure accuracy of data input within Fieldglass and Employee Central.

Provide support to Hiring Managers and Local HR teams globally for contingent worker onboarding offboarding and management.

Drives the internal auditing initiatives to ensure data accuracy and integrity of contingent worker records.

Assist with complex inquiries related to contingent workers resolve escalated inquiries and provide coverage for overflow work when required.

Assist the advisors with complex employee inquiries pertaining to recruiting & onboarding resolve escalated inquiries and provide coverage for overflow work when required.

Train new team members on processes and procedures and improve the training experience by updating training guides and job aids as necessary.

Seek opportunities to improve operational effectiveness and propose recommendations to Managers and Senior Manager Hire & Onboarding.

Partner and connect regularly with Hiring Managers and Local HR teams globally to keep providing a high-quality service.

Assure proper documentation creation and updates based on program changes and needs.

Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.

Reporting Relationships (Job Titles only)

Primary Manager :Manager Hire & Onboarding

Direct Reports : NA

Dimensions
Coordinates and administers onboarding and offboarding activities for Contingent Workers

Responsible for meeting established Service Level Agreements (SLAs)

Ensures business continuity for accountabilities under purview ensuring coverage 5days/week in assigned schedule.

Education / Experience

English level B1 Convesational

Post-Secondary Degree in Human Resources or Business or pursuing an education in a related
field.

At least 1-year of relevant experience in resolving customer service requests or HR related experience

Knowledge of employee data administration and end-to-end processes.

Strong knowledge of the Banks HRIS systems.

Deep understanding and knowledge of Bank policies and procedures.

Strong proficiencies with Microsoft Office.

Previous auditing experience is an asset.

Experience leading program initiatives is an asset

Strong knowledge of the Banks onboarding policies and procedures.

Strong proficiencies with Fieldglass

Proven teamwork capabilities; strong relationship management and interpersonal skills.

Attentive to details and deadlines; ability to manage multiple priorities.

Experience with transaction processing and data management.

Experience in conflict/issue resolution.

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.

At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.

Required Experience:

Contract

Requisition ID: 243886Thanks for your interest in ScotiaGBS the best campus in Bogota.Join a purpose driven winning team committed to results in an inclusive and high-performing environment.PurposeContributes to the overall success of the Global HR Operations globally ensuring specific individual go...