ACCOUNT MANAGER (Northeast Region) BAERLOCHER USA

Job Title: Account Manager -Northeast region- (preferably based in PA or VA to be closer to accounts)

Company Profile:

The Baerlocher group of companies is one of the worlds leading additive suppliers drawing on experience from more than 200 years of company history. We are known as a leading producer of additives developed for the processing of PVC and SPA products. The company provides solutions for window profiles pipes cables floorings foils films and many other applications with a focus on offering a wide range of innovative additives that meet the highest requirements in terms of efficiency sustainability and finished product quality.

Job Summary:

Baerlocher USA headquartered in Cincinnati OH is currently seeking an energetic talented experienced and passionate Account Manager to join our team with expertise working in or with rubber and/or plastic additives. The person holding this position must be capable of self-managing and growing a portfolio of accounts throughout North America. While also partnering with and ensuring the long-term success of our customers by understanding their needs and providing tailored solutions to drive sales and profitability. As a key member of our sales department you will play a vital role in providing commercial expertise and support to our customers technical teams and internal stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This position is also responsible for helping develop and monitor business activities/plans to sustainably grow new and existing market areas.

Duties/Responsibilities:

Serve as the primary point of contact for all customer needs and communications across North America

Build and nurture long-term strategic relationships with customers acting as a trusted advisor

Understand customer goals and ensure successful solution delivery that aligns with their objectives

Coordinate internally across departments to deliver a seamless customer experience

Regularly communicate progress on strategic initiatives projects and account status updates to stakeholders

Analyze and report on account performance including sales trends forecasts and key performance metrics

Identify new business opportunities within assigned territory and collaborate with sales leadership to drive growth

Manage and resolve high-priority issues or escalations with a sense of urgency and professionalism

Ensure account strategies align with broader company goals and market dynamics

Contribute to the development of annual sales targets territory planning and budgeting processes

Required Skills/Abilities:

Strong interpersonal and communication skills with the ability to influence and engage stakeholders at all organizational levels

Demonstrated success managing multiple priorities deadlines and customer accounts simultaneously

Effective problem-solving and decision-making skills with a data-driven and customer-centric mindset

Excellent presentation negotiation and relationship management capabilities

Proficient in Microsoft Office Suite and CRM platforms (e.g. Salesforce)

Comfortable working in a fast-paced environment while maintaining high attention to detail

Highly organized with strong time management skills

Collaborative team player with the ability to work independently when needed

Ability to think strategically and contribute to account planning and business development initiatives

Education/Relevant Industry Experience:

Minimum:

BS in Chemistry Engineering Business or a related degree; or 5 years in a lab or technical role; OR Advanced Degree in relevant field

Proven account management or other relevant experience

Experience in delivering client-focused solutions based on customer needs

Clean driving record for insurability

Strongly Desired:

Proven account management or other relevant experience preferably with plastic and/or rubber additives

Experience with polymer compounding and converting.

Experience with polymer masterbatch and/or recycling a plus

Physical Requirements:

Must be able to travel as needed to meet with customers

Long periods of computer usage

Benefits:

Competitive base salary

Yearly bonus

Paid vacation

14 paid holidays

Health dental and vision plans

Company paid life insurance short term disability and long-term disability

401(k) with company matching contribution