Manager, Operations Change Management

Welcome to Warner Bros. Discovery the stuff dreams are made of.

Who We Are

When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next

From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.

The Job:

The WBD Global Content Operations (GCO) runs worldwide post-production services and sources creates customizes and localizes all content from our studios producers marketers and 3rd party distributors to delivers for all our content outlets globally across Streaming TV Networks Theatrical exhibitors Home Entertainment Licensing Clients Marketing Advertising and Publicity. As the Operations Change Manager within the Strategy & Business Development team at Warner Bros. Discoverys Global Content Operations (GCO) youll help deliver complex global change initiatives that reshape how our content is produced localized and delivered to the world. GCO manages post-production and content delivery to more than 3000 platforms 600 channels and 18 streaming services across 200 territories. We localize content in over 68 languagesand were transforming how we work to serve that scale with greater speed consistency and this role youll be a key player in the change management teamhelping define and execute strategies that enable the adoption of new workflows systems and ways of working. Reporting to the Director of Strategy & Change and working closely with the Change Management Lead youll partner across teams including operations technology and analytics to ensure transformation efforts land smoothly and deliver measurable results. Were looking for someone who is organized people-focused and energized by complexity. Youre comfortable diving into the details facilitating collaboration and building trust with cross-functional partners. You care about people processes and impactand youre ready to help us!

The Daily:

Lead Change Delivery on Key Initiatives % Time Spent on The Daily:

Plan and execute change management activities for initiatives across technology processes and organizational transformation.

Conduct change impact and readiness assessments to evaluate the scale of change and identify potential risk areas.

Create stakeholder maps training needs assessments and communications strategies that support adoption and minimize disruption.

Help define and refresh Standard Operating Procedures (SOPs) training materials and workflow documentation as new systems and processes are introduced. Measure Communicate & Improve

Track adoption engagement and readiness metrics in partnership with the analytics team and use that insight to refine change approaches.

Develop internal communications surveys newsletters and training materials to keep stakeholders informed and engaged throughout change rollouts.

Support the development of a shared knowledge base for global content operations teams. Cross-Functional Partnerships:

Work closely with technology program management operations and the wider change team to align timelines goals and messaging.

Act as a trusted point of contact for operational teams navigating changebringing clarity structure and support throughout the journey. Contribute to the Evolution of the Change Function.

Share learnings templates and best practices with the broader change team to help refine our approach.

Provide feedback and insights that contribute to the continuous improvement of the GCO change management operating model.

The Essentials:

> 5 years of experience in Change Management Continuous Improvement or related roles.

> 5 years of experience in Production Post-Production Operations Media Broadcast and/or Streaming Distribution strongly preferred.

Methodologies and Frameworks: Strong knowledge of change management principles methodologies and tools

Critical Thinking: Proven ability to think strategically question assumptions and approach problems from multiple angles to develop solutions

Analytical Thinking: Strong experience in analyzing complex processes and data sets with a track record of using data to drive process improvement decisions

Communication Skills: Demonstrated expertise in preparing and delivering presentations to leadership and in clear concise documentation that effectively communicates complex information

Time Management Skills: Exceptional organizational and time management skills with the ability to manage multiple projects and deliverables in a fast-paced environment

Documentation: Demonstrated ability in producing and managing comprehensive documentation including Change Management Plans analysis assessments training implementation and Communication Plans.

Performance Indicators: Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives

Global Team Collaboration: Experience working with global teams across multiple time zones demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives.

Agility and Adaptability: Demonstrated ability to thrive in an environment of continual change with comfort in navigating ambiguity adapting to shifting priorities and leading process improvements in a dynamic setting.

How We Get Things Done

This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.