Process Specialist (Starlink Product Growth)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

PROCESS SPECIALIST (STARLINK PRODUCT GROWTH)

Starlink our revolutionary satellite constellation will deliver low-latency broadband internet worldwide. As a Process Specialist within the Starlink program your role would identify opportunities for improvement work closely with the related cross-functional and operational groups and assist with bringing the resulting projects to completion. We are looking for problem solvers with a passion for creating a simple high-quality customer experience as well as improving processes. Ideal team members are highly autonomous individuals that excel in flexible environments; are steadfast in their efforts to sustain change; and bring clarity and smart decision-making to our leadership teams that drive the organization.

RESPONSIBILITIES:

• Applies the Algorithm to streamline process workflows by challenging requirements deleting unnecessary steps and simplifying procedures; improves cross-team and customer-facing workflows
• Streamlines operational standards using process improvement techniques
• Creates revises and maintains documentation to implement organizational process improvements
• Implements data management workflows and enhancements to reduce administrative overhead for managing the expanding consumer base
• Develops strategies and solutions for internal customers ensuring effective communication with all involved parties
• Collaborates with software development sales finance fulfillment and enterprise account management to define and simplify cross-team handoffs
• Builds and manages tools to communicate schedules identify critical paths/dependencies and track progress toward customer operation goals
• Identifies system gaps and leads implementation of enhancements automations and simple effective fixes to improve internal interfaces
• Routinely communicates project status milestones and roadmaps to stakeholders
• Leads multiple concurrent projects reporting status and risks to senior leadershi

BASIC QUALIFICATIONS:

• Bachelors degree or 4 years of experience in customer operations supply chain production technology consulting or manufacturing experience
• 2 years of process improvement experience within a supply chain production customer operations technology consulting or manufacturing environment
• Data analysis skills in Excel SQL and/or Business Intelligence Tools (Tableau PowerBI etc.)

PREFERRED SKILLS AND EXPERIENCE:

• Significant experience with tools and systems used to manage Starlink consumer customers
• Significant technical knowledge of Starlink in at least one key area (examples: satellites ground network business operations user terminals etc.)
• Ability to synthesize multiple unique requirements and suggest smart solutions products or features
• Excellent written and verbal communication skills including experience communicating with external and internal stakeholders
• Experience with a high-volume consumer product
• Understanding of root cause analysis
• Experience using Microsoft Office products (Outlook Excel PowerPoint Word)
• Experience using Six Sigma or other lean manufacturing concepts
• Experience managing complex projects and assessing schedule dependencies risks and conflicts
• Excellent troubleshooting and problem-solving skills

ADDITIONAL REQUIRMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Some travel to SpaceX sites may be required
• Must be able to work out of the following SpaceX offices: Hawthorne Redmond or Bastrop

COMPENSATION AND BENEFITS:

Pay range:

Level I: $75000.00 - $95000.00/per year
Level II: $90000.00 - $115000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock stock options or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual carryover and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.