Program Support Technician

Title: Program Support Technician

State Role Title:Admin and Office Spec III

Hiring Range: $18.50 per hour

Pay Band: 3

Agency: Virginia Employment Commission

Location:Adjudication West

Agency Website: Type: General Public - G

**This is a non-exempt hourly position without benefits eligible to work up to 1500 hours annually (May 1 April 30). **

**This is an onsite position that reports to the office located at 1028 Sykes Boulevard Vansant VA. This is not a remote work position.**

Job Duties

Provides administrative and programmatic support duties to Adjudication staff to address (UI) Unemployment Insurance claims and meet business needs; assigns workload to Adjudication deputy staff; processes First Level appeal and Commission appeals decisions; responds to and investigates inquiries from claimants employers staff and the public to provide information and/or resolve problems or issues regarding UI benefits; provides administrative support for Adjudication Unit; and ensures agency records are effectively managed.

Minimum Qualifications

Working knowledge of basic insurance rules and regulations; interviewing techniques; and office operations equipment and etiquette.

Strong customer service oral and written communication and computer skills (experience using Microsoft Office and/or similar software).

Ability to interact effectively with employers clients and the public; discuss interpret and apply agency standards and procedures; conduct interviews and research; use web-based applications to enter data and conduct database searches; and adapt to changing priorities and workload.

Additional Considerations

Working knowledge of the Unemployment Compensation Act and rules and regulations related to Unemployment Insurance.

Knowledge of the UI claims process and experience providing customer service conducting interviews and/or processing claims.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most up-to-date status of your application please refer to your account. We do not provide application status updates via phone.

Email: for recruitment related questions. Emailed applications resumes or cover letters will not be accepted. For the most up-to-date status of your application please refer to your account.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.